cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Crashing iPhone 7

Kellilynnsmith
Local Performer

Got a new iPhone 7 yesterday. Played pandora for about an hour and now it won’t even load, just opens and crashes. What to do?

0 Kudos
1 Solution

Accepted Solutions

AlyssaPandora
Community Manager
Community Manager

Hey there, @Kellilynnsmith. 👋

Sorry to hear that you're experiencing crashing during your listening sessions. Thanks so much for reporting this. To keep the community space organized, I moved your post over to the iOS section. 

I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps.

Let me know if this helps, and whether you notice any error messages if the crashing persists. 📲

Alyssa | Community Manager
Join the discussion in Community Chat
Let's make a playlist together: It's Spooky Season!

View solution in original post

0 Kudos
1 Reply

AlyssaPandora
Community Manager
Community Manager

Hey there, @Kellilynnsmith. 👋

Sorry to hear that you're experiencing crashing during your listening sessions. Thanks so much for reporting this. To keep the community space organized, I moved your post over to the iOS section. 

I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps.

Let me know if this helps, and whether you notice any error messages if the crashing persists. 📲

Alyssa | Community Manager
Join the discussion in Community Chat
Let's make a playlist together: It's Spooky Season!
0 Kudos