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iOS: 2 Songs Playing Simultaneously

JS12
Local Performer

While playing Pandora from my iPhone I heard 2 songs playing at the same time. Turned Pandora off & on & it continued to play 2 songs simultaneously.

Please help resolve this issue.

 

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1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hey, @JS12. 👋

Thanks so much for reporting this issue.

  • Are you connected to any bluetooth devices when this happens? 
  • Have you received any error messages? If so, what exactly does it say?

In the meantime, let's try running through the standard troubleshooting steps to see if this resolves the issue you're experiencing.

Let me know how it goes. 📲

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

View solution in original post

5 Replies

AlyssaPandora
Moderator
Moderator

Hey, @JS12. 👋

Thanks so much for reporting this issue.

  • Are you connected to any bluetooth devices when this happens? 
  • Have you received any error messages? If so, what exactly does it say?

In the meantime, let's try running through the standard troubleshooting steps to see if this resolves the issue you're experiencing.

Let me know how it goes. 📲

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

rbrannig
Local Performer

Same here. Not always, but a few times a week I hear 2 different songs playing at the same time. I am in an office, so there are other Bluetooth devices, but my laptop is not connected to any of them.

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AdamPandora
Moderator
Moderator

@rbrannig Could you tell me a bit more about what is happening? 

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

jayp400
Local Performer

Several songs into a playlist, Pandora simultaneously starts playing the opening song on the playlist. Only way to turn it off is to turn off the app. 

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AlyssaPandora
Moderator
Moderator
Hi, @jayp400. 👋
 
Sorry to hear that two songs are playing at the same time when you launch the Pandora app on your device.
 
I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps: iOS Troubleshooting
 
If the issue continues, could you share more details about your device to report to our engineers?
  • Device & Generation: 
  • Carrier:
  • iOS version: 
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Have you identified any other patterns or notable information?

Appreciate your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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