iOS: Ads Interrupting Playback

[Jsguero]

Ad are interrupting music playback.  As in chopping half or a third of the song.  Regularly.

[AlyssaPandora]

Hi there, @Jsguero. 👋

Thanks for reporting your experience, and sorry to hear this is happening during your listening sessions.

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more.

iOS Troubleshooting:

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

++

Device Details:

If this issue persists after running through the troubleshooting steps, I would like to report this issue to our engineers for further investigation. Could you tell me more about your device?

• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Are you connected to Wi-Fi or cellular data when this is happening?
• What was the ad for? Do you remember the brand, product, event or website name?
• Was it a visual ad, an audio ad, or a video ad with audio?
• Which of your station(s) did you hear/see it on?

I hope this helps. Let me know how it goes, and whether this issue continues. 🎧

[msacks]

I'm having this exact same issue.  Just started within the last two weeks.

My scenario is that I like to listen to Pandora on my iPad when I go to sleep at night.  I close all other apps, set the sleep timer to 60 minutes, and close the cover on my iPad.  The next night, as soon as you open the app, the advertisement appears, you get about 1 second of music, and then no sound - if you look closely at the app, you can see it's playing the song, you just can't hear anything.

When it happens, it's typically after the app has been left open, and the sleep time enabled.

If I delete and re-add the app, it works again.  If I restart the iPad, it also starts playing again.

• Device & Generation:  iPad Pro 10.5", model MPDY2LL/A
• Carrier: N/A
• iOS version: 15.1
• Pandora version: 2110.1
• Are you connected to Wi-Fi or cellular data when this is happening? Wi-Fi
• What was the ad for? Verizon and Merrill
• Was it a visual ad, an audio ad, or a video ad with audio? Visual Ad
• Which of your station(s) did you hear/see it on?

[AlyssaPandora]

Hey, @msacks. 👋

Thanks so much for providing those helpful details and your device info. I've shared your experience with our engineering team for further review. We appreciate your patience during this process. 🤝