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iOS: All Songs Skip

GIJOE0916
Local Performer

Driving me crazy! I'm using Bluetooth in my truck with iPhone

 

mod edit: changed title for clarity

Labels (3)
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1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hi there, @Fed_Lady2021. 👋

I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more.

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

++

If the issue continues after running through the troubleshooting steps, could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?

Hope this helps. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

View solution in original post

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11 Replies

TannerPandora
Moderator
Moderator

Hi @GIJOE0916 thanks for posting to community. Sorry to hear this, that does sound very frustrating. 

I’ve asked our User Support team to enable a trace on your account to help us better understand what’s happening. 

Can you try the following troubleshooting steps for me. 

First, try rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

Let me know if the songs are still skipping. 


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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ShanicaC85
Local Performer

I been have this issue for the last few weeks the song skips to the next song half way thru the song I have turned my phone off and turned back on I have logged out of my account and logged back in 

 

mod edit: changed title for clarity

AlyssaPandora
Moderator
Moderator

Hi, @ShanicaC85. 👋

Thanks for reporting your experience. 

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more: iOS Troubleshooting

++

If the issue persists after running through the troubleshooting steps, could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Lpricemusic
Local Performer

My account does this too. And it’s anytime I use the Bluetooth feature to cast the audio to a speaker or in my truck. I’ve uninstalled and reinstalled and I’m still having the same issue. Please advise. 

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datchoia751
Underground
Hello Team well that could be easy done cause the phone may need to be
updated an so try it and if not then it's time for a new phone .dont worry
i need one my self cause i have a phone they don't make any more
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Fed_Lady2021
Local Performer

Mine is doing the same thing, did you get it figured out?

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AlyssaPandora
Moderator
Moderator

Hi there, @Fed_Lady2021. 👋

I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more.

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

++

If the issue continues after running through the troubleshooting steps, could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?

Hope this helps. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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JeffFin
Local Performer

I am having the same issue! So frustrating. There does not seem anyway to report this problem. Seems only option Pandora is giving me is to go to Spotify. I love Pandora, but it is simply not working.

AlyssaPandora
Moderator
Moderator

Hi there, @JeffFin. 👋

Sorry to hear that you're having trouble with songs skipping. Our teams are available to help via the Pandora Community, email, and chat using our help website. I can help out with troubleshooting the Pandora app on your device.

++

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Haleybmom4
Local Performer

Can you please do this to my account? Same thing that’s been happening to my account. I’ve deleted app and reinstalled several times. It will fix it for a little bit and then it starts again. I pay for my pandora so it’s frustrating when I can’t listen to music I’m paying for. 

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AlyssaPandora
Moderator
Moderator

Hi there, @Haleybmom4. 👋

I'm sorry to hear that you're having trouble with your songs skipping.

Are you receiving any error messages when this happens? If so, what exactly does it say?

Do you notice any buffering errors?

++

In the meantime, I would like to report this issue to our engineers. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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