iOS: Offline Mode with Plus

[Aruehl]

Right now I have the free pandora app but I’m getting on a plane tomorrow and would like to listen to music. I’m thinking about getting pandora plus but I looked into that and i found that only current pandora plus members have access to offline listening. Is that true? Can anyone point me in the right direction to be able to listen to music on the plane tomorrow? 

[AdamPandora · Accepted solution]

Hi @Aruehl,

Hopefully this message reaches you in time.

To clarify, Offline Listening is available to Pandora Plus and Pandora Premium subscribers. When you lose your mobile connection, Pandora will alert you with a notification to let you know that we are switching you to one of your offline stations. This way you stay connected to your music without major interruptions.

For Pandora Plus subscribers, we will automatically choose up to three of your most-listened-to stations along with Thumbprint Radio* and add them to your offline listening stations. Pandora Premium subscribers, on the other hand, can choose which additional stations, albums, songs, or playlists are downloaded.

Both Pandora Plus and Pandora Premium listeners can also switch to Offline Listening at any time, so you can save your data and take the music you love wherever you go.

If you'd like to officially upgrade to either Pandora Plus or Pandora Premium, you can do so here.

Hope this helps!

[kanyon]

I got Pandora Pre but i can't listen offline and i can't do it manually 

[AlyssaPandora]

Hi there, @kanyon. 👋

I'm not seeing that you have a mobile device logged into your Pandora account. Offline listening was created to address cellular connection issues, it is only available on mobile devices.

Are you using a computer? Or, a mobile device?

Let me know. 🎧

[CPerez1]

I have pandora plus and was unable to use it on my flight. Did I miss a step?

[AlyssaPandora]

Hi, @CPerez1. 👋

Thanks for posting about this. Sorry to hear that you had trouble with your offline stations during your flight.

Could you share a bit more about your experience?

• Were you able to download your offline stations?
• Did you go into offline mode prior to the flight?

++

Offline Listening:

Is it possible that this might be occurring because there is not enough storage on your device? Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit.

If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.

To do that from a mobile device:

1. Tap the Profile tab and then the Settings gear in the top right corner.
2. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device.
3. Toggle Offline Mode on again, to reset the download process.
4. Keep the Pandora app in the foreground of your device while your offline stations re-download.

If you continue to have trouble, please send over a screenshot showing the status of the downloads:

1. Tap the Profile tab and then the Settings gear in the top right corner.
2. Next select Offline. You should now be able to view a progress bar indicating the current download status.
3. Feel free to take a screenshot so that I can take a look.

Let me know how it goes. 🎧