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iOS: Repetition when shuffling within playlist

Ninurtai
Underground

I have an 1800 song playlist that constantly glitches. The app is buggy when I open the playlist, you have to hit shuffle twice before it does it once then it repeats the same 8 songs. Been doing this for almost a year now. What do I do?

mod edit: changed title for clarity

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13 Replies

AdamPandora
Moderator
Moderator

@Ninurtai I recommend running through the following troubleshooting steps: Troubleshooting for iOS Devices

If you continue to experience issues with this, please follow up with the name of the playlist.

Additionally, could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
     

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Ninurtai
Underground

Still having the same issue. My playlist is called Road.

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Ninurtai
Underground

My device is an iPhone 10

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AlyssaPandora
Moderator
Moderator

Sorry to hear that is happening, @Ninurtai.

Could you also share the following? I'd like to pass this info along to our engineering team on your behalf.

  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Does this happen when any of your other playlists? Or, just the one you mentioned (Road Playlist)?

Thanks so much for your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Ninurtai
Underground

Verizon

14.8.1

2110.1.1

Just my Road playlist

AlyssaPandora
Moderator
Moderator

Thanks for getting back to us with that info, @Ninurtai.

I've gone ahead and reported this over to our engineering team for further investigation.

We appreciate your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Ninurtai
Underground

Any news come?

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AlyssaPandora
Moderator
Moderator

Hope you had a nice holiday weekend, @Ninurtai.

At this time, I do not have any updates from engineering. However, I can assure you that I reported this issue on an internal ticket we have open. 

We appreciate your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Ninurtai
Underground

The issue still hasn’t been fixed

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AlyssaPandora
Moderator
Moderator

Sorry to hear that but thank you for letting me know, @Ninurtai. I've passed this along to our engineering team to let them know this issue is still occurring for you.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Ninurtai
Underground

So I’ve been using your app for a decade… been a paying customer for what, 4-5 years? And you STILL can’t fix this issue? Seems pretty ridiculous. I’m about to switch to Spotify.

I’ve waited long enough. If it isn’t fixed by Friday I’m cancelling my subscription and going to Spotify.

mod edit: merged comments
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sgginc
Opening Act

When iTunes launched I joined.

I built many playlists.

One, my favorite, was ~1400 songs.

I listened to it all the time.

After about 1-2 years I noticed songs repeating.

It was much much more than coincidence.

I lived with it for many years but the repeats were too much.

I looked in the playlist and as I scrolled I noticed

high play counts (50+).

I sorted on play counts.

Horror.

There were about 150+ songs at the end with zero play counts.

The top was populated with ~200 songs with very high play counts.

As a workaround I reset the first ~150 songs play counts to zero.

A poor workaround.

A deal breaker. I quit iTunes.

I subscribed to XM radio.

I had pressed all the buttons  but one: Open Pandora Station

I pressed it and my life changed.

I've checked Pandora's shuffle.

It appears totally random except for one artist.

She has 12 songs and her album has been added

to most of my playlists.

During Pandora shuffle she is appearing more than expected.

Perhaps since she is in most of my playlists she will appear more often.

 

Thanks... Ken

++

Pandora's Shuffle Is Not Random!

When I first started listening to my playlists (Mac desktop, iOS) I traced the skips when on Shuffle.

They appeared totally random. Well, not so. I've been hearing repeats when coincidence can't explain it: Number of songs in playlist: 535

Ave duration of song: ~3 mins What is the probability a song will repeat in 4 hrs? My 75 yr brain is far from what it was in school. Well hear it goes.

# of songs played in 4 hrs:  80

The chance any song will be played in 4 hrs : 1 in 500

Chance played in 4 hrs 80/500

or 1 in 16.

Anyone: Please correct me. I can hear 5-10 repeats during 4 hours. Repeatably. I'm investigating what affect Collected songs play. Repeats include both Collected and non Collected song with a possible bias on Collected songs. But I feel there are other factors influencing the random selection. I would like to know, as I might be able to use that information to help me design my repeats.

Thanks... Ken

++

It's wrong.

Chance a song will be played in one hour: 20/500.

Once every 25 hours.

Sorry.

 

Moderator Edit: Changing title for clarity, format and merged posts

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sgginc
Opening Act

On 12/27 Pandora locked my account for for 2 days.

My Mac desktop is locked out.

My iOS device continues to work.

iOS Pandora was on my favorite playlist and I didn't want to change anything lest it ask me for a PW.

The songs served up were typical familiar ones with very few first timers.

On 12/28 at 6:00 PM I began listening.

After 30 minutes I suspected something was different.

~15 songs I had never heard before. The first time played songs continued for 2 hrs.

At 8:00 two regularly played songs were served up.

Then #3. One added within the last 5 days. Never played. A 1960s mega rock star performing a 1940s classic standard in full 40s regalia. What a treat. I wish I could have collected it then, but Pandora is p*n*sh*ng me.

The only thing I can think they are suspicious of is my 20+ hours of listening a day.

I did go berserk in my response.

But hey I'm addicted and Pandora is to blame.

It's been 3 1/2 hours.

The one timers are still ~75%.

I'll see what happens next.

I ended up listening for ~6 hours with a 75% never before heard songs.

What's going on?

Thanks... Ken

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