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iOS: Shuts Off After Every Song

alimendez
Local Performer

shuts off after each song on upgraded account

mod edit: changed title for clarity
Labels (3)
3 Replies

AlyssaPandora
Moderator
Moderator

Hey there, @alimendez. 👋

I moved your post over to the iOS space in the community as it looks like you may be using an iPhone device.

  • Could you confirm the exact device you're using?
  • Also, have you noticed any error messages when the music stops?
  • Are you using another app when this happens?

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Dowgrr
Local Performer

Shuts off after every song

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey there, @Dowgrr. 👋

Sorry for the continued trouble. I've taken a look and it appears that you may be using an iPad device when this happens. 

Looks like you're upgraded to Plus but you've enabled a complimentary session of Premium recently. Premium access sessions allow you to listen to on-demand content and will go back to your original Plus experience.

You can find out more about how these free sessions work here: Premium Access

++

Could you share a bit more about what is happening?

  • Does this happen when you're listening to a station, album, playlist, or individual song?
  • Have you received any error messages? If so, what exactly does it say?

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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