Hi there, @jjblink. 👋
Sorry to hear that you're having trouble. I completely understand where you're coming from. You won't need to upgrade your account in order for your device to work. In the meantime, I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps.
Troubleshooting:
This issue is usually specific to the network you're using to access Pandora, or due to an error on the device itself. First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete. If you're still having the same problem, then please try a few standard network troubleshooting steps:
Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
Try rebooting your modem and router and restarting the device.
Try removing and re-adding the app (if this is possible on your device).
You can also contact Denon Support directly to troubleshoot your specific device and settings.
Let me know how it goes. 🎧
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