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Billed by Google Play - delete account

Tamara3
Local Performer

I can't delete my account. 

Moderator Edit: Edited title for clarity

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1 Solution

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AdamPandora
Community Manager
Community Manager

@Tamara3 Your account is currently upgraded through Google Play.

Before you can delete your account, you will first need to cancel your subscription and wait for it to expire.

To cancel your subscription through Google Play:

Check out this thread for instructions on how to cancel: Manage subscription: Google Play

Once you start hearing ads again, you can delete your account completely from your mobile device by using the following steps.

To delete your account on a mobile device:

  1. Go to the Profile tab in the bottom navigation bar and tap the Settings gear in the top right corner.
  2. Then select Settings > Account > Delete Account.

Keep in mind that this action is permanent. Once complete, there will be no way to retrieve your stations, Thumbs and any preferences currently saved on your profile.

You can also view your expiration date or restore the subscription from your Android device.

For more information about your account, you can reach out to the Google Play support team.

Hope this helps!

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1 Reply

AdamPandora
Community Manager
Community Manager

@Tamara3 Your account is currently upgraded through Google Play.

Before you can delete your account, you will first need to cancel your subscription and wait for it to expire.

To cancel your subscription through Google Play:

Check out this thread for instructions on how to cancel: Manage subscription: Google Play

Once you start hearing ads again, you can delete your account completely from your mobile device by using the following steps.

To delete your account on a mobile device:

  1. Go to the Profile tab in the bottom navigation bar and tap the Settings gear in the top right corner.
  2. Then select Settings > Account > Delete Account.

Keep in mind that this action is permanent. Once complete, there will be no way to retrieve your stations, Thumbs and any preferences currently saved on your profile.

You can also view your expiration date or restore the subscription from your Android device.

For more information about your account, you can reach out to the Google Play support team.

Hope this helps!

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