About AdamPandora

AdamPandora · ‎04-16-2025

@misterno I moved your post over to the Android space. Bluetooth is an OS level feature that Pandora does not have direct control over. I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further? To begin, I do not see any Android devices on the Pandora account associated with your community profile. Have you installed the Pandora app on your phone yet? Or are you logged into a different account on that device? Also to clarify, are you having trouble paring your phone to the device on your boat? Or, are you able to connect but you're having trouble playing Pandora? Lastly, can you please send me the make and model of your phone? Thanks for working with me on this.

AdamPandora · ‎04-16-2025

@Rxnin Can you please send me a screenshot of what you're seeing? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this.

AdamPandora · ‎04-16-2025

@Mathinabox To clarify, when you are streaming Pandora in your car, are you connected via bluetooth? In the meantime, I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices Let me know how it goes.

AdamPandora · ‎04-16-2025

@Satdoc00 I moved your post over to this existing thread: Android: Thumbs not working Please check out the status update from @TannerPandora and follow up with the requested information. We appreciate you working with us on this.

AdamPandora · ‎04-16-2025

I definitely understand, @KathrynG. Hope we continue to see you around the community!

AdamPandora · ‎04-16-2025

@oojles If you would like to include a screenshot in a community post, you will need to open this Community link in a web browser in order to provide attachments. To attach an image, you can click on the camera icon located in the reply box: If you'd prefer to receive help via email from our support team, you can submit a message through our contact form here. I hope this helps.

AdamPandora · ‎04-16-2025

@BrianKDav I was unable to reproduce this issue on your account. Try clearing your browser's cache and history, then restart the browser you are using when that error message appears. If that errror message continues to appear, can you please send me a screenshot of it? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this.

AdamPandora · ‎04-16-2025

No problem, @OCRSCOTT. A copy of those receipts have now been emailed to you. Thanks for being a part of the community!

AdamPandora · ‎04-16-2025

@KathrynG Nice to see you around the community. Some podcasts on Pandora are pre-compressed audio files, so advertisements that appear in the original recording will still be heard. Since these are not advertisements from Pandora, they cannot be removed or disabled. Hope this helps explain!

AdamPandora · ‎04-15-2025

@rouston Thanks for providing that info. I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details. We appreciate your patience in the meantime!

AdamPandora · ‎04-15-2025

@czbon All deleted stations have now been restored to your collection. I hope this helps!

AdamPandora · ‎04-15-2025

Happy to help with this, @artshop. A copy of your latest receipt has now been emailed to you. Enjoy the music!

AdamPandora · ‎04-15-2025

@rouston Nice to see you around the community. Can you please try signing out of the Pandora app on your phone, and then signing back in to see if that resolves the issue? Let me know.

AdamPandora · ‎04-15-2025

@Rxnin Sorry for the delay in our reply. It sounds like both of the issues you reported are related. To resolve the issue you are experiencing with deleted tracks re-appearing on your playlists, can you please try signing out of the Pandora app on your mobile device, and then signing back in? If that resolves the issue, you won’t need to create new playlists as a work around anymore — which should also take care of the second problem with old playlists still playing through Alexa. Let me know how it goes.

AdamPandora · ‎04-15-2025

@gmcboy123I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for Android Devices If that does not resolve the issue, can you please do me a favor and send me a screenshot of your battery usage showing what percentage is being used up by Pandora? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this.

AdamPandora · ‎04-15-2025

@c9637mann Thank you so much for your kind words! We're thrilled to hear that our email support team was able to resolve your issue quickly. I'll be sure to share your feedback — it’ll definitely make their day. If you ever need anything else, don’t hesitate to reach out. Hope we continue to see you around the community!

AdamPandora · ‎04-14-2025

@WMM I do see you have an open case with our support team regarding this issue. If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist. Thanks for being a part of the Community!

AdamPandora · ‎04-14-2025

@Mathinabox Sorry to hear about the trouble. Could you explain what's happening in more detail? The more information you can provide, the better I can help. When this issue occurs: Are you listening to a station, album, playlist, or podcast? Are you connected to Wi-Fi or cellular data? If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off? Are you using a Bluetooth connection? Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions: Model: Android version (Settings > About Phone > Android version): One UI version: (Settings > About Phone > Software information): Pandora version (Settings > Applications > Manage Applications > Find Pandora): Thanks for your help!

AdamPandora · ‎04-14-2025

@blueyucca Our engineering team wanted to confirm if you are still experiencing issues with this. They took a look at your playlist, and do see that it refreshed last week. Let me know.

AdamPandora · ‎04-14-2025

Legends by Quavo & Lil Baby True "LEGENDS," Quavo & Lil Baby team up 🏆 Blink Twice by Shaboozey Sending signals, Shaboozey & Myles Smith team up for “Blink Twice” 👁️ Smash It Like Belushi by Green Day Like an animal, "Smash It Like Belushi" 💥 Heavy Deluxe: THE LIGHT by SiR Glowing bright, press play on SiR's 'Heavy Deluxe: THE LIGHT' Bad Dreams (HUGEL Remix) by Teddy Swims Spinning "Bad Dreams," press play on HUGEL's remix of Teddy Swims! Dreams Don’t Die by Jelly Roll Going "Where Dreams Don't Die" 🤍 Listen to Jelly Roll's new single! Good For Nothing by Cory Asbury Wondering if it's all, Cory Asbury debuts "Good For Nothing" SPECIAL MINI ALBUM [PLEASURE] by TREASURE All ‘PLEASURE,’ TREASURE 트레저 debut their new album with a special Takeover on K-Pop 🌟 Favorite Country Song by HARDY Your “Favorite Country Song” 🌟 Press play on HARDY's new single! Out of the Blue by Olivetheboy Very ‘Out of the Blue,’ Olivetheboy debuts his new EP 💙 Honkytonk Hollywood by Jon Pardi The city of ‘Honkytonk Hollywood,’ Jon Pardishares his new album with an exclusive Takeover on Backroads 🌆 Memories by Nora En Pure Press play on Nora En Pure's exclusive Takeover on aura: pandora chill, sharing all about her new single “Memories” 💭 Eleven by Spice Stay mad, stay mad, Spice dropped "Eleven" 💎 Year of the Snake by Arcade Fire It's the "Year Of The Snake" 🐍 Press play on Arcade Fire's new single!

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