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AdamPandora
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342
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Moderator
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Re: Station keeps switching to foreign languages

@SuperGirl83 Thank you for reporting this. I am going to pass your feedback over to our engineers so they can take a closer look. I will reach back out to you on this thread when I receive more information. Thanks for your patience!  ... View more
by Moderator in My Collection
Thursday

Re: All Songs Replaced

@Shimmey Nice to see you around the community. 👋🏽 I'm happy to look into this for you, but I'll need a bit more information first. The next time an out of place track plays on your station, can you please make note and write me back with the following? The name of the station where this occurred: Hipster Cocktail Party The name(s) of the out of place artist(s). The title(s) of the out of place track(s). Were you able to give the track(s) a Thumbs down? Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts? Let me know, and I'll take a look. ... View more
by Moderator in My Collection
Thursday

Re: Erroneous songwriting credit

@Elboopie Thank you for reporting this. I have escalated this over to our curation team for further review. Hope we continue to see you around the community! 😎 ... View more
by Moderator in My Collection
Thursday

Re: legally binding e-signature

@Recovery Thanks for following up. I am going to have someone from our AMP team reach out to you privately via email to help with this. Please keep an eye out for their message. Thanks for your patience! ... View more
by Moderator in Community Chat
Thursday

Re: where can we submit corrections for incorrect ...

@ChloeTsunami Thanks for following up with that information. I have escalated this over to our curation team so they can further investigate. ... View more
by Moderator in My Collection
Thursday

Re: Station keeps switching to foreign languages

@davidhietpas Nice to see you around the community. 👋🏽 I'm happy to look into this for you, but I'll need a bit more information first. The next time this happens, can you please make note and write me back with the following? The name of the station where this occurred: Disney (Children's) Radio The name(s) of the foreign artist(s). The title(s) of the foreign track(s). Were you able to give the track(s) a Thumbs down? Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts? A screenshot of one of the foreign tracks that plays on that station. Let me know, and I'll take a look. ... View more
by Moderator in My Collection
Thursday

Re: legally binding e-signature

@Recovery  Can you please provide a little more context around this? Where exactly are you attempting to provide an e-signature? Are you an artist who needs assistance from our AMP team? Let me know. ... View more
by Moderator in Community Chat
Thursday

Re: Station playlist

@monkeey869 Thanks for letting us know about this - I am going to forward your report over to our curation team so they can look into this further. Hope we continue to see you around the community!  ... View more
by Moderator in My Collection
Thursday

Re: 2 artists are sharing the same page

@Vaughan I merged your post with this thread since you are providing similar feedback. I have reported this to our curation team so they can further investigate. 🔎 Thanks for the help with this!  ... View more
by Moderator in My Collection
Thursday

Re: Shuffle button is missing

@swv5577 I am going to move this thread to the Desktop space since this is happening on your computer. You should be able to shuffle your stations when listening on Google Chrome. To do so, click on My Collection > Stations > 🔀 Shuffle Stations.  Here is a screenshot of how to navigate there for reference: If the option to shuffle still doesn't appear, please send me a screenshot of what you are seeing. ... View more
by Moderator in Desktop
Thursday

Re: Shuffle button is missing

@swv5577 Nice to see you around the community. 👋🏽 To clarify, are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Can you provide me with a screenshot of what you're seeing?  Thanks for working with me on this!  ... View more
by Moderator in Desktop
Thursday

Re: Purchasing an additional subscription through ...

@ArcticBlueEyes Nice to see you around the community. 😄 I had our support team review this and looks like his subscription was purchased using your Apple account. So any charges processed should be made on the card you have on file with Apple. Unfortunately, we do not have access to the Apple billing system, so there isn't a way for me to verify if you have already been charged for his subscription as well. You will  need to contact the Apple support team directly for confirmation on that. You can get in touch with the Apple support team  here . Hope this helps!  ... View more
by Moderator in Subscriptions
Thursday