@apoythres Pandora Modes should be available when streaming those stations on your phone. Can you please do me a favor and send me a screenshot of the Now Playing screen when listening to one of these stations on your phone?  Thanks for all your help wtih this.  ... View more

@zitsky Our support team took a look at your account, and it appears your initiated a free session of Pandora Premium. With that being said, it looks like your Premium session has already ended, so your account should now be back to your original settings. To explain what happened, if you accept a complimentary Premium Access session of Pandora Premium from Pandora (by interacting with an advertisement in order to listen to content on-demand), you'll automatically be transitioned into the Premium experience, which looks a little different from our radio-only or Pandora Plus experiences.  These Premium Access sessions allow you to create playlists, or collect songs or albums to listen to right away, rather than waiting to hear them play on a station. However, you'll still have access to all of your stations under My Collection if you filter it by Stations. Hope this helps explain. Thanks for being a part of the community! 🎶 ... View more

@garden54  To fully shut down the Pandora app, press the Home button twice to bring up the list of currently running apps. (If you're on an iPhone X or higher, use your finger to swipe up from the bottom of your screen, and hold the gesture until the other apps appear). Also, if you aren't currently in the Pandora app when you do this, you may need to swipe the screen to the left or right until you find Pandora. Once you see Pandora, swipe the preview up and it will disappear. The app is now completely closed. However, generally there's no need to do all this -- simply leave Pandora "paused" instead. If Pandora is in the background, re-launch Pandora, then just press the "pause" button and exit the app. When Pandora is paused it will not affect the performance of your device, nor will it use data. Happy listening! 🎧 ... View more

@RRHaldeman Always happy to help. For future reference, these steps can also be found on our help page listed here. Enjoy the music! 🎧   ... View more

@Iroccmz28 Our support team will be reaching out to you via email for further assistance with this. Please keep an eye out for their message. Hope we continue to see you around the community! 🎶 ... View more

@longtall1 I moved your post to this thread as @AlyssaPandora provided some troubleshooting steps in her message above that may help. Let us know how it goes.  ... View more

@RRHaldeman Nice to see you around the community. To remove an album from your collection on a mobile device: Tap on the album you'd like to remove then uncheck the   Collected   icon. After the item is removed from your collection,   (+) icon will show in place of the checkmark. To remove album from your collection on the web: Go to My Collection. Locate the album you want to delete and hover over the album art. Click the ellipsis (three dots) and select Remove from your collection.   ... View more

@wln2006 Would it be possible to provide us with a screenshot showing the error message that is popping up? Thanks for all your help with this.  ... View more

@microsvc There isn't currently a way to get the app to autoplay on launch. If you'd like to see this feature get added, the best way to get your voice heard is to create a feature request for your suggestion here. Hope we continue to see you around the community! 🎶  ... View more