AdamPandora
Community Manager
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I love dogs!
I have 2 dogs - one pitbull/chihuahua mix, and the other is a german shepard mix. πΆπ
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@TX_Maniac Thanks for following up with that info.
I moved your post over to this existing thread: Recently Played not being updated across platforms
Your feedback has now been added to the ticket we have open with our engineering team.
Thanks for your patience in the meantime.
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@Beliver7887 I'll share a link to the track here in case anyone wants to give it a listen: I Sent My Therapist To Therapy by Alec Benjamin
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@JeeDub What do you mean when you say you cannot remove the shuffle option from your playlist?
Are you having trouble turning shuffle mode off?
Can you please send me a screenshot of what you're seeing?
(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)
Thanks for working with me on this.
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@Ajikeluvsmusic I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
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@Goombatz Check out this thread for the various ways you can get in contact with our support team: How to contact customer service?
This being said, I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
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@rhughston8 To clarify, do you click on play, and instead of playing the episode you chose, it skips over to a different episode of the same podcast?
If so, what is the name of the podcast this is happening with, and what episode?
Let me know.
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@Wheels7185 I'd be happy to help with any questions you have, but I will need additional information to do so.
Can you explain your issue a bit further?
What exactly do you mean when you say the turn over to and from holiday music has to be done manually on each device?
The more details you're able to provide, the better equipped I'll be to help.
I look forward to hearing back.
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@FrostLab @Skiptonius We were unable to reproduce this on our end.
To clarify, are you still experiencing issues with this?
Let me know.
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@Cocles I've taken a look, and I believe I know why your station's changed.
Since genre stations are crafted by our curation team, occasionally they'll go through changes to refresh their selections. In rare cases, we may merge less popular genre stations together, if they share similar content. While I'll let the curation team know that you'd like our genre stations to return to normal, I would recommend that you try creating a new station. If you use some of your thumbs up from this genre station to seed the new station, you may find you enjoy the new station experience more. We appreciate your understanding.
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@cwfleming The Military plan will only apply Pandora Premium to your personal account. If you switch from the Premium Family subscription to the Military plan, your wife's account will be downgraded back to the free service.
If you are looking for a subscription that applies to both of your accounts, the Premium Family plan will be your best option.
I hope this helps clarify.
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@Hippy1 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?
If you are on a computer, are you listening from:
A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?
If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?
Thanks again for working with me on this.
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@destxny98 I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have. You'll need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously. I recommend changing your password to something new and not easily guessed. Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.
Next check the Inbox associated with that email address in order to continue through the password reset process.
If you don't see the message in your Inbox, please check your Spam or Junk folder.
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@Punahou_Alumni It doesn't look like your subscription has renewed yet this year.
When you see the charge get posted for your subscription, please reply back to this thread and I will be happy to further assist with this.
Alternatively, you can also email our support team for help here.
In the meantime, I've gone ahead and emailed you a copy of your receipt from last year as well in case you need it.
Thanks for being a part of the community!
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@sunshine7495 I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
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@551Jan70 I moved your post over to this exiting thread: Billed by Google Play: Update credit card
It looks like your account is upgraded through Google Play.
Check out this thread for instructions on how to update your payment information with their system: Update billing info - Google Play
Hope this helps!
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@Lacey2023 @athomas214529 I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
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@zjwarren4 Slowing down or speeding up tracks is not currently a feature on Pandora.
I recommend creating a new thread in our Ideas space if you'd like to see this option added to the service.
This will give others around the community a chance to upvote your idea if it is something they are interested in seeing as well.
Hope we continue to see you around!
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@caseyakenny I moved your post over to this existing thread: iOS: Find Friends no longer show friends or friend's info
I've passed your information along to our engineering team as well.
We appreciate your patience in the meantime.
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@Sportster64 I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?
Model:
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know what you can find out.
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