Lost phone and can't access old account

[Jimmm]

Unable to navigate past the "start listening" page."

I lost my phone with my saved music and even with my same # I can't even get past that page to go through the entire saving process again.

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Jimmm I moved your post to the Account space as it sounds like you may be logged into the wrong account on your device.

Our support team will be reaching out to you separately via email to help ensure this gets resolved.

Keep an eye out for their message! 

[johnherrick2]

do you have my email address?

[AdamPandora]

@johnherrick2 To clarify, are you also having trouble signing into your Pandora account?

If so, have you tried resetting your password to see if that helps?

Let me know.

[Kaufman7298]

I am having the same problem 

[AdamPandora]

@Kaufman7298 To clarify, are you having trouble accessing a Pandora account that is registered under an old email address?

If so, you should be able to reset your password so you can regain access. 

If that is not the issue, could you tell me a bit more about what is happening?

1. Is there an error message when you attempt to log into your account? If so, what does it say?
   
2. Can you provide me with a screenshot/screen-recording of what you're seeing?
   

Let me know.