My log in info isn't recognized

[Ow]

And my stations are gone and I'm still being charged monthly

[AdamPandora · Accepted solution]

@Ow I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Ow]

Thank you!

[AdamPandora]

Always happy to help, @Ow. 😎

Thanks for being a part of the Community!

[Ow]

I have not heard from your support team. I would like to have my account canceled and to stop being charged immediately! I am going to have to report the charges as fraudulent to my credit card company if this doesn't stop! I have been charged for many, many months without even being able to log in! I will be reporting these charges this afternoon if I don't get contact via email.

[AdamPandora]

@Ow I do see our support team sent you an email on 12/02/21.

You may want to check your spam folder to ensure their messages aren't getting filtered out.

If you still do not see their message, please contact them directly for assistance on your end here.

[Ow]

I got an automated message on that day. I've emailed using your link.

[AdamPandora]

@Ow I do not see any new messages from you to our support team.

Make sure to submit your message here.

You can also reply back directly to whatever email you initially received for further assistance.