Need help

[Addison]

Can someone help me I need help can anyone help me

[AdamPandora]

@Addison I'm happy to see if I can help - let me know how I can assist you. 

[Kippshomeservic]

Hi Addison , my Pandora shut down last week, and I can’t seem to get on to the Pandora app, and it keeps sending me a code that I have to send you that is 743F2F76, Is that a reactivation code?

[AdamPandora · Accepted solution]

@Kippshomeservic Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝