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Other party listening

kenhabeeb
Local Performer

This has probably been asked 8,437 times, but why, if I am a recent subscriber and have only ever listened to the app on just one sound source (my laptop), would I receive a message when I signed on just now that someone else was using my account? Hmmm?

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AdamPandora
Community Manager
Community Manager

@kenhabeeb It sounds like someone else may have been accessing your account. This can happen if you remain signed into your Pandora account on a public computer or someone else's device, or if your device was sold, lost or stolen.

To help protect your account, I recommend resetting your password and signing out of all of devices. 

For instructions on how to complete this, check out this thread: How to sign out of all devices

Let me know if you run into any issues.


Adam | Community Moderator
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New music alert! Picks of the Week (12.2.25)

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AdamPandora
Community Manager
Community Manager

@kenhabeeb It sounds like someone else may have been accessing your account. This can happen if you remain signed into your Pandora account on a public computer or someone else's device, or if your device was sold, lost or stolen.

To help protect your account, I recommend resetting your password and signing out of all of devices. 

For instructions on how to complete this, check out this thread: How to sign out of all devices

Let me know if you run into any issues.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.25)
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