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Reset Password (no access to old email address)

MonsterG
Local Performer

Anyone know how to gain access to an existing Pandora account without access to old email account??

Moderator Edit: Edited title for clarity

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AdamPandora
Moderator
Moderator

Pandora Update (07/05/22):

Hi everyone! 👋

If you need help resetting the password on your Pandora account (and no longer have access to the email address it is registered under), you will need to contact our support team directly for further assistance.

You can send them a message through our help page here.

Thanks for being a part of the Community! :pandora:

Adam | Community Moderator

Let's share music in the Music + Podcasts

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24 Replies

Jormadog
Local Performer

I pay for a premium Pandora account which is apparently under my old email acct. I recently go a new phone and have to enter my password which I do not remember and Pandora will not reset my password with a different email address. Help!

 

Moderator Edit: Edited title for clarity

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AdamPandora
Moderator
Moderator

@Jormadog Our support team has confirmed with me that they will be reaching out to you via email to help get this resolved.

Please keep an eye out for their message.

Thanks for being a part of the community! 🎧

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Jdm
Local Performer

I pay for a premium Pandora account which is apparently under my old email acct. I recently go a new phone and have to enter my password which I do not remember and Pandora will not reset my password with a different email address. Help!

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AdamPandora
Moderator
Moderator

@Jdm I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Theran
Local Performer

Account already exist

Trying to get my old account but it says account already exist

 
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AlyssaPandora
Moderator
Moderator

Hi there, @Theran. 👋

Thanks for posting about this. If you see a message stating that an account already exists, this could mean you're accidentally trying to create a new Pandora account under that email address. If you have access to the old account, you can sign in or reset the password.

In the meantime, I created a support case for you and someone will reach out to you via email to offer further assistance with your account.

Hope this helps! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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pri050616
Local Performer

I pay for a premium Pandora account which is apparently under my old email acct. I recently go a new phone and have to enter my password which I do not remember and Pandora will not reset my password with a different email address. Help!

 

Moderator Edit: Edited title for clarity

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AlyssaPandora
Moderator
Moderator

Hey there, @pri050616. 👋

Sorry for any inconvenience this has caused. 

Since this involves your account and password, someone from our team will reach out to you privately to assist with this. Please keep an eye out for their email message soon. 📬

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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AdamPandora
Moderator
Moderator

@MonsterG I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

Pandora Update (07/05/22):

Hi everyone! 👋

If you need help resetting the password on your Pandora account (and no longer have access to the email address it is registered under), you will need to contact our support team directly for further assistance.

You can send them a message through our help page here.

Thanks for being a part of the Community! :pandora:

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Anne808
Local Performer

I have moved to another state have new email address and forgot my password as well 

need to update my account 

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AlyssaPandora
Moderator
Moderator

Hey there, @Anne808. 👋

No worries - I've gone ahead and created a support case for you. Someone from our team will reach out to the email address associated with your current Pandora Community profile. Please keep an eye out for their message soon. 📬

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Hrosen41
Local Performer

I’m also having this issue, except my email connected to the account doesn’t even exist anymore. 

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AdamPandora
Moderator
Moderator

@Hrosen41 You will need to contact our support team directly from your new email address for further assistance.

You can submit your message to them here.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Brisbane358
Local Performer

Attempting to use account on a new device, account established under an old email account.  I do I reset password as I have forgotten 

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AdamPandora
Moderator
Moderator

@Brisbane358 You will need to reach out directly to our support team if you need help accessing an account registered under an old email address.

In your message make sure to provide both your current email address, as well as the old email address your account is currently registered under.

You can send them a message here.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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9ersfan77
Local Performer

I pay for a premium Pandora account which is apparently under my old email acct. I have not used that email address in over 10 years, but I do not remember my Pandora password.  I have to enter my password which I do not remember and Pandora will not reset my password with a different email address. Help!

Let me specify... this is for my wife's account that I'm trying to get migrated on to her new phone

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AdamPandora
Moderator
Moderator

@9ersfan77 Since this is your wife's account that you need help regaining access to, you will need to have her contact our support team directly for further assistance with this.

Please have her send them a message here, and they will be happy to help.

Thanks for being a part of the Community! :pandora:

Adam | Community Moderator

Let's share music in the Music + Podcasts

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kelakendall1
Local Performer

I pay for a premium account, but my phone updated, logged me out, and I cannot remember my password, nor can I access the email account attached.

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