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Sign out of all devices

Rieama87
Local Performer

I am trying to log others out of my account and I cannot figure it out. I keep trying the solution posted but there’s no options for me to sign others out. I’ve changed my password and it didn’t give me the option to sign others out. 

Also, I can’t figure out how to get rid of the songs that are thumbs upped. Someone completely butchered my account. 

Labels (2)
197 Replies

AdamPandora
Community Manager
Community Manager

@Hidee13 As long as you are logged into your account on a computer, you should be able to do this on your end.

Check out the accepted solution to this thread for instructions on how to do this.

If you don't have access to a computer or require further assistance, let us know!

0 Kudos

1124
Local Performer

 my concern is you've gotten my credit card  there's no one that can speak with when I ask  this is why I'm wanted to really cancel the information because I don't know what you doing with my information on my credit cards.

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AdamPandora
Community Manager
Community Manager

@1124 The Pandora account connected to your Community profile shows no history of being upgraded, so we do not actually have any billing information on file for this account.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

0 Kudos

Joansy
Local Performer
  • I'm getting a message that someone else is trying to listen to my music. What is that
0 Kudos

AdamPandora
Community Manager
Community Manager

@Joansy If you are receiving the message, "Your Pandora Account is currently playing on another device," or "Someone else is listening," then more than one device is streaming from your account at the same time.

While your Pandora account can be logged into as many devices as you like, they can't be playing at the same time. Regardless of your subscription level, the revenue from one Pandora account only covers the cost of one stream from one device. As long as you press pause on one device before you listen to Pandora on another, you should be fine.


If you believe this error message is popping up due to an unauthorized user and if you have access to a computer, you can take some steps to help protect your account by resetting your password and logging out of all other devices.

From a computer:

  • Go to pandora.com and log in to your account.
  • Then click your Profile in the top right corner of the page and select Settings.
  • Next to Account Info click on Edit to change your password. Enter your new password into the password field and Save.
  • You’ll be prompted to you enter your old password in order to be able to proceed with your request. Before selecting Submit, make sure to check the box to Log out of all other devices.
  • If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished.

If you do not have access to a computer or require further assistance, please contact our support team

Hope this information is helpful! 

0 Kudos

HeatherLaugs
Local Performer

How do I delete devices that are logged into my pandora account 

0 Kudos

AdamPandora
Community Manager
Community Manager

@HeatherLaugs I moved your post over to this existing thread: Sign out of all devices

If you would like to remove all of your devices, you can now do that on your own through a computer.

Check out the accepted solution to this thread for instructions on how to do this.

If you don't have access to a computer or require further assistance, let us know!

0 Kudos

Torismith678
Local Performer

I do Not have access to a computer. Can you please log me out of all devices!! I have my password so i will Log back in after 

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AdamPandora
Community Manager
Community Manager

No problem, @Torismith678.

I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have. You'll need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

I recommend changing your password to something new and not easily guessed.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

*Keep in mind that it may take some time before the change will reflect on your other devices.

Hope this helps!

0 Kudos

Lucian1
Local Performer

Please help me remove devices off my account. It's driving me crazy while I'm trying to play music at work and home even at odd work hours. 

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Andrewmccullom
Local Performer

I would like to log out of all devices on my account and I don't know how to do it can somebody help me please

0 Kudos

AdamPandora
Community Manager
Community Manager

@Andrewmccullom If you would like to remove all of your devices, you can now do that on your own through a computer.

Check out the accepted solution to this thread for instructions on how to do this.

If you don't have access to a computer or require further assistance, let us know!

0 Kudos

AdamPandora
Community Manager
Community Manager

@Lucian1 I moved your post over to this existing thread: Sign out of all devices

If you would like to remove all of your devices, you can now do that on your own through a computer.

Check out the accepted solution to this thread for instructions on how to do this.

If you don't have access to a computer or require further assistance, let us know!

0 Kudos

Emiilyraiborn
Local Performer

Will you sign me out of all devices? I don’t have a computer to do it on. 

0 Kudos

AdamPandora
Community Manager
Community Manager

@Emiilyraiborn Done!

I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have. You'll need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

I recommend changing your password to something new and not easily guessed.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

*Keep in mind that it may take some time before the change will reflect on your other devices.

Hope this helps!

0 Kudos

BmP15
Local Performer

I'm trying to do this and its not there, I went to settings and there's no sign out all devices selection 

0 Kudos

AdamPandora
Community Manager
Community Manager

@BmP15 It sounds like you may be trying to do this from your phone. At this time, this can only be done from a computer.

That being said, I'm happy to help out with this on my end.

I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have. You'll need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously.

I recommend changing your password to something new and not easily guessed.

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

  • Next check the Inbox associated with that email address in order to continue through the password reset process.
  • If you don't see the message in your Inbox, please check your Spam or Junk folder.

*Keep in mind that it may take some time before the change will reflect on your other devices.

Hope this helps!

0 Kudos

BmP15
Local Performer

Thank you I appreciate you 

AdamPandora
Community Manager
Community Manager

@BmP15 Always happy to help! 😎

0 Kudos

MacMook
Local Performer

For the past month I keep getting knocked off of Pandora because of 2 users.

No one in my home is using Pandora except me.  I do not have a computer do I can’t view devices etc.

I have changed my password, but how do I force off all devices / users?

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