@penny_bissig Sorry for the trouble you are having accessing your account.
If you forgot your password, I recommend resetting it to something new. Check out this thread for instructions on how to do so: Forgot password/How to reset your password on Pandora?
In the meantime, I have also created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience!
