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Unable to change password

Deakin02
Local Performer

Trying to change my password, but using safari on my iPad, there is no way to access “settings”. Just an endless loop from help to sign up. Terribly unhelpful. How do you sleep at night with such a **ahem**ty website?

 

Moderator Edit: Edited title for clarity

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42 Replies

AlyssaPandora
Community Manager
Community Manager

Hey, @atthelake123. 👋

Someone from our team has reached out via email to offer further assistance with resetting your password. Please check your inbox or your spam / junk folder if you haven't received it yet.

We appreciate your patience during this process. 🎧

Alyssa | Community Manager
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rickdoty8
Local Performer

I do not remember my password. I tried to reset it using a link from Pandora and that did not work. When I clicked on the link to changer the password, it just took me back, logged into with the password I do not remember and I cannot change it using the edit . It ask for my current password to complete the change which I do not remember.

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AdamPandora
Community Manager
Community Manager

@rickdoty8 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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