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Unable to reset password

Cgawler
Local Performer

I have been signed out of my account and can’t get back in and it won’t let me reset password

I need help getting my account open. Won’t take my password or let me reset it

Moderator Edit: Edited title for clarity

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1 Solution

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AdamPandora
Community Manager
Community Manager

@Cgawler I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
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View solution in original post

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22 Replies

AdamPandora
Community Manager
Community Manager

@Cgawler I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (2.3.25)
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deanre
Local Performer

When I say I don't know my password I am sent an email with a link.  Brings me to: https://www.pandora.com/station/play/111689492808611514  The only place I can find password is in the settings.  I change the password then it asks for my old password.  I am in a loop.  

Thank you,

Dean

AdamPandora
Community Manager
Community Manager

@deanre I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (2.3.25)
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whitewaterfishh
Local Performer

I am unable to change my password as well

 

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AdamPandora
Community Manager
Community Manager

@whitewaterfishh I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (2.3.25)
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Hailsnanny
Local Performer

Same problem jumping through the hoop

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AdamPandora
Community Manager
Community Manager

@Hailsnanny I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (2.3.25)
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Trooper717
Local Performer

Having the same "in a loop" problem

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rlperry1
Local Performer

I am also having an issue changing my password.  My security suite indicates my password has been comprimised and I need to change it.  When I attempt to change it and enter my old password (or ANY of my old passwords) it rejects my password.

Thanks for any help..

Ron

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AdamPandora
Community Manager
Community Manager

@Trooper717 @rlperry1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (2.3.25)
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RMP-1
Local Performer

I too have been unable to reset my password.  

When I say I don't know my password I am sent an email with a link.  Brings me to the Pandora website > Account>Settings>Edit.   I change the password then it asks for my old password.  I am in a loop.  

Thank you,

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AlyssaPandora
Community Manager
Community Manager

Hey there, @RMP-1. 👋

Sorry to hear that you've been having trouble with resetting your password. 

I've created an email case with our support team so they can offer private assistance with your account and password. Thanks for your patience and please look out for the email message soon. 📬

Alyssa | Community Manager
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johnnaughton
Local Performer

Please contact me to reset my password

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AdamPandora
Community Manager
Community Manager

@johnnaughton I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (2.3.25)
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jlombardo15
Local Performer

I have the same problem -- can someone please help

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Cgawler
Local Performer
This is fraud they stole my phone. Don't reset the password!!
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TannerPandora
Moderator
Moderator

Hi @jlombardo15 

Welcome to community!

I've set a password reset email to the email associated with your Pandora account. You should receive this shortly, if you don't see, please be sure to check any junk or spam folders.

If you continue have trouble, let me know.


Tanner | Community Moderator

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TannerPandora
Moderator
Moderator

Hi @Cgawler 

Sorry to hear that your phone was stolen.

If you believe your Pandora account has been accessed by an unauthorized user, then I recommend securing your account from your end with the following steps:


To reset your password & remove devices:

  • From a web browser, go to pandora.com and log in to your account.
  • Then click your Profile in the top right corner of the page and select Settings.
  • Next to Account Info click on Edit to change your password. Enter your new password into the password field and Save.
  • You’ll be prompted to you enter your old password in order to be able to proceed with your request. Before selecting Submit, make sure to check the box to Log out of all other devices.
  • If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished.

If you need additional assistance, please let me know.


Tanner | Community Moderator

>> Help us make a Love Playlist – join the fun!
>> Q: What's your sound color?
>> Follow us on X (formerly Twitter) @PandoraSupport
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Krunchybrain
Local Performer

I'm stuck in the password reset loop! Very annoying >: (
Try to reset password, get an email link and it takes me right back to homepage.
Please help!

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