Unable to reset password

[Cgawler]

I have been signed out of my account and can’t get back in and it won’t let me reset password

I need help getting my account open. Won’t take my password or let me reset it

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Cgawler I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[deanre]

When I say I don't know my password I am sent an email with a link.  Brings me to: https://www.pandora.com/station/play/111689492808611514  The only place I can find password is in the settings.  I change the password then it asks for my old password.  I am in a loop.  

Thank you,

Dean

[AdamPandora]

@deanre I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[whitewaterfishh]

I am unable to change my password as well

[AdamPandora]

@whitewaterfishh I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Hailsnanny]

Same problem jumping through the hoop

[AdamPandora]

@Hailsnanny I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[Trooper717]

Having the same "in a loop" problem

[rlperry1]

I am also having an issue changing my password.  My security suite indicates my password has been comprimised and I need to change it.  When I attempt to change it and enter my old password (or ANY of my old passwords) it rejects my password.

Thanks for any help..

Ron

[AdamPandora]

@Trooper717 @rlperry1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[RMP-1]

I too have been unable to reset my password.  

When I say I don't know my password I am sent an email with a link.  Brings me to the Pandora website > Account>Settings>Edit.   I change the password then it asks for my old password.  I am in a loop.  

Thank you,

[AlyssaPandora]

Hey there, @RMP-1. 👋

Sorry to hear that you've been having trouble with resetting your password. 

I've created an email case with our support team so they can offer private assistance with your account and password. Thanks for your patience and please look out for the email message soon. 📬

[johnnaughton]

Please contact me to reset my password

[AdamPandora]

@johnnaughton I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!