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Re: Someone else is logged into my account. I changed my password but they are still using my accoun

Moderator
Moderator

@spb999 Nice to see you around the community.

Our support team mentioned you currently have an open case with them regarding this issue.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience! 😄

Adam | Community Moderator

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Unauthorized User!

Local Performer

How do I remove an Unauthorized user on my account??? Please help.

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Re: Unauthorized User!

Moderator
Moderator

@C_ecy Our support team can help with this.

They will be contacting you separately via email, so please keep an eye out for their message. 📬

Thanks for your patience!

Adam | Community Moderator

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Viewing all devices

Local Performer

How do I view and manager all devices associated with my account? I feel there are some unauthorized users.

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Re: Viewing all devices

Moderator
Moderator

@kromanchuk Nice to see you around the community. 😄

I moved your post over to this thread since you have a similar question.

At this time, listeners cannot view or remove devices logged into their accounts manually.

In the meantime, you can upvote this idea by liking this request if you want to see this as a feature offered on Pandora. 

With this being said, I have reached out to our support team on your behalf, and have requested they contact you directly via email to make sure this gets resolved.

Please keep an eye out for their message. 📬

Adam | Community Moderator

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Unauthorized Listener

Local Performer

It seems someone else might be listening to my account. 
I need to deactivate all other devices that is using my account.

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Re: Unauthorized Listener

Moderator
Moderator

Hey there, @Ddub413. 👋

I'm sorry to hear that. To keep the community space organized, I moved your post over to this existing thread: Unauthorized user on my account 

Someone from our User Support team will reach out to you via email to ensure the security of your Pandora account. If you don't see the message soon, be sure to check your spam / junk folder to make sure their email didn't end up there.

I would also recommend upvoting this existing feature request if you'd like to have this ability: Someone else listening - Show what other device is being used 

To upvote a feature request, simply click on the ❤️ icon next to the title of the request.

Thanks for your patience during this process! 🎧

Alyssa | Community Moderator

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Re: Remotely remove pandora account

Local Performer

I am having the same problem! 

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Re: Remotely remove pandora account

Moderator
Moderator

@Bborenin Someone from our support team will be sending you an email to further assist with this.

Please keep an eye out for their message in the meantime.

Thanks for your patience!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Unauthorized User

Local Performer

I just tried to rejoin after a problem with someone using my account and adding music to my stations, Someone has taken over the account on my roku, I have his email, birthdate, zip code and that it is a mail. All info is on my Roku I contacted customer support and got no help. I just tried contacting customer support again and my email would not submit. Thanks Pandora for your non help

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Re: Unauthorized User

Moderator
Moderator

@lunicia I am going to have our support team reach out to you privately via email to help secure your account.

Please keep an eye out for their message in the meantime. 

Thanks for your patience. 🤝

Adam | Community Moderator

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Re: Unauthorized User

Local Performer

Thanks for your help in getting me such a quick response. 

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