Trouble changing password from phone

[MarkOborn]

I haven't seen anything yet. I can access Pandora thru my computer but my new phone needs a new password and when you send the reset password email there is no place to change my password...it just goes to the front page of my music home page

[AdamPandora]

@MarkOborn Sorry for the trouble.

To clarify, Pandora accounts follow the email address, not the device. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

So if you are able to sign into your Pandora account on your computer, you should be able to sign into Pandora on your phone using the same email address and password.

This being said, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[MarkOborn]

new phone doesn't remember my password and neither do I.  when you send renew password since my computer remembers the password it doesn't go to a screen where I can reset my password.  please help!!!

[AdamPandora]

@MarkOborn This has been escalated to our support team.

To help avoid any confusion or crossed communication between multiple agents and the community, I recommend working directly with the support agent that will be contacting you.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks again for your patience.