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"Someone else is listening" Message

Moderator
Moderator

Screen Shot 2019-10-09 at 10.01.21 AM.png

"Someone Else is Listening" Message:

If you are receiving the message, "Your Pandora Account is currently playing on another device," or "Someone else is listening," then more than one device is streaming from your account at the same time.

While your Pandora account can be logged into as many devices as you like, they can't be playing at the same time. Regardless of your subscription level, the revenue from one Pandora account only covers the cost of one stream from one device. As long as you press pause on one device before you listen to Pandora on another, you should be fine.

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Unauthorized User on my account:

If you believe this error message is popping up due to an unauthorized user accessing your account, and would like help with disassociating or removing any devices that are logged into your account, please contact our support team for further assistance.

At this time, listeners cannot view or remove devices logged into their accounts manually.

In the meantime, you can upvote this idea by liking this request if you want to see this as a feature offered on Pandora. 

Hope this information is helpful!

Alyssa | Community Moderator

Let's talk music in Community Chat

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Re: Someone else is listening

Moderator
Moderator

Hi, @daleslad. 👋

I apologize for the continued trouble you've experienced. I completely understand your frustration.

"Someone Else is Listening" Message 📲:

Looks like @AdamPandora has already responded to your original post. As mentioned in the link provided, if you're receiving this error message and none of your other devices are playing, it's best to contact our User Support team for further assistance for this type of issue. This error message is triggered by multiple streams playing on your account simultaneously.

Unfortunately, we do not offer assistance for this issue over the Pandora Community as it relates to your personal account information. Sorry for any confusion that may have caused.

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Community Posts 🖥:

Thanks so much for your feedback about this. In order to keep the community space organized, we move and merge similar messages and respond to each listener. Your post was moved to this thread as it's similar to what other listeners are having trouble with. 

You can find posts by category, threads, and in specific sections with the dates included. The posts you've created can also be found on your community profile for easy access. We're always looking for ways to improve our service and value your feedback. If you'd like to see more specific updates to the Pandora Community, we field all feature requests here

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Assistance with your inquiry :

Someone from our User Support team will be in touch via email regarding your issue. Please keep an eye out for their message. If you don't see it soon, please check your spam / junk folder to make sure it didn't end up there.

Thanks for your patience during this process! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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349 Replies

Re: "Someone Else is Listening" Message

Opening Act

@AlyssaPandora Thank you!

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Re: "Someone Else is Listening" Message

Local Performer

Can You Turn OFF The Blocker? 


@el49 wrote:

@AlyssaPandora Thank you!


 

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more then one person is listening

Local Performer

I keep getting a more then one person is listening and I cannot listen at this time. I am the account holder , I pay for this service. I have changed the password and my family is not listening at that time. I thought changing the password would fix the problem but I think it is on Pandoras side. PLEASE FIX THE PROBLEM!

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Re: more then one person is listening

Local Performer

I've changed my password about 10 times, I've tried contacted Pandora and it doesn't work. Seems like we are screwed.

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Re: more then one person is listening

Moderator
Moderator

Hey, @TIMEADS1990. 👋

Sorry for any trouble this has caused. Unfortunately, I'm not seeing that you've been in touch with our User Support team to help out with this issue.

I've gone ahead and created a support case for you from my end. Someone from our team will contact you via email to assist with this issue.

Thanks so much for your patience! 

Alyssa | Community Moderator

Let's talk music in Community Chat

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Re: more then one person is listening

Opening Act

So if support staff sends you an email saying that no concurrent sessions were logged why then does it continue to happen?  I sent a screen shot of the error code but pretty sure that’s gunna be not super helpful. Guess it s time to wait days for another useless response 🙂

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A person listen my station

Underground
Hi good night, i upgrade my Pandora Radio and since then I’m starting receiving messages like is someone listen my radio and no one else is listen, how can I check who is , I really need help , thanks in advance
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Re: A person listen my station

Moderator
Moderator

@Jenjen06 @ardenkid If you have further questions as to why this error message is popping up, @AlyssaPandora has provided a useful link in her message above:

If you need assistance with removing devices from your account, or would like more info about this error message, please check out this helpful article.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: A person listen my station

Underground

Listing attached devices and removing their access shouldn't require customer support intervention.  I support the notion that this should be added as a feature.

Worth noting, this seems to be happening frequently as of late.  Without being able to check who's accessing my account, I don't know the level of severity in play.  Am I hacked? The account is never "taken back", so odds are it's not that.  

 

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Re: A person listen my station

Moderator
Moderator

@azeroth2b Thank you for your feedback.

In the meantime, you can upvote this idea by liking this request if you want to see this as a feature offered on Pandora. 

Hope we continue to see you around the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: A person listen my station

Local Performer

I Agree 100 percent. They also need to add an option to change the default download storage location. I did my search. With some software i have found a mac address from another country on my acccount . They are smart. They hacked in to my Google account, which i have Pandora being paid through Google Play. They thought they had me but NOPE. Im not gonna say wjat I did to there device. My fire wall saved me. My bank called me, to ask what i was doing because they made $300 On some bull junk. So my advice use long password, for example 

DIS.EXE.GO.SCREW.YOUR.SELF.**ahem**.HACKER.

NO That is not none of my passwords.  One I use i barely remember it. So yeah. Do not be surprised if one of ya'll become there next target.

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