unable to access my account

[jcmjer1]

i pay for two accounts. without notice, without any notice i cannot access my account. whenever we would open our account in the past a pop-up box asked who was listening, carol or john. simply click and get in to clicked account. now the account is stuck on carol's and i cannot access mine. help please!

[AdamPandora · Accepted solution]

@jcmjer1 Are you able to sign out of the account that is currently logged in on your device?

To sign out of the current account on a computer, click the icon (initial or picture) in the top right corner of the page and select Sign Out.

You should then be able to sign back in using your account credentials.

Let me know how it goes.

[nbellour]

unable to sign into account or reset password

[AdamPandora]

@nbellour I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!