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Android: App keeps randomly turning itself to Shuffle

Local Performer

Why does shuffle keep turning itself on (I keep turning it off again)? It keeps doing that, and whenever it does, I can no longer skip songs, pause the one that is playing and have to close the app. When this happens, it also automatically starts the playlist over, and within 2 songs, it is back to shuffle and the whole cycle starts over again. This is really annoying, and only started after a Pandora update. It is so bad, I'm thinking of cancelling my subscription and finding another streaming music service. 

I have un-installed the app completely, and re-installed from the play store. I have also cleared the memory and cache several times (I know all this because I work for one of the biggest telecomm/cell phone providers in the world). This is across devices; I got a new phone and the issue persists. It doesn't matter if I'm connected to my Jeep, ear buds, my Bluetooth speakers, or playing straight from my phone.

Moderator Edit: Merged comments

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Community Manager
Community Manager

Hi there, @LanceJ74. 👋

Sorry to hear about your experience with the app. I'd like to collect your device information to pass along your device details and feedback. 

It's helpful to know the following:

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 

Thanks for your help with this information. 📲

Alyssa | Community Manager
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