Hey there, @cbrettmiz. 👋 Thanks for providing those details. I've shared your experience with our engineering team. We appreciate your patience during this process. 🎧 ... View more

@whBigFlip Thank you for your help during this process. I will add this information to an internal ticket we have open with our engineering team so that they can review it. We appreciate your patience. 🎧 ... View more

Hi, @cjstout. 👋 We're happy to help. However, we may need a few more details to determine what is happening. You can add variety to any stations based on an artist / group / composer / individual track. Genre stations are stations you won't be able to add variety to. If you're unable to add a specific artist or song as variety, we may need to report this over to our curation team for further review. Could you please provide more information so that I can take a look? Which station(s) are you having trouble with adding variety to? Did you receive any error messages when tried to add variety? If so, what exactly did it say? Please share an example of an artist you attempted to add to one of your stations when it didn't work. Let me know. 🎧 ... View more

Hi there, @WilliamCheek. 👋 Thanks so much for sharing your feedback. I moved your post over to this existing feature request:  Clear Recently Played / Search History If you'd like to see this option implemented, click on the 💙 icon next to the title of the request to express your interest.  Hope to see you around the community space more often. 🎧     ... View more

Hi there, @Maryhamlin. 👋 Thanks for posting about this, sorry to hear that you're encountering this error. I moved your post over to this existing thread:  iOS: Unable to Delete Songs on Playlist Which playlist does this issue happen with? In the meantime, could you try running through the troubleshooting steps? You can find them here: iOS Troubleshooting Let me know how it goes. 🎧   ... View more

Hi there, @Bravothree. 👋 Thanks so much for reporting this, and sorry to hear that happened. I have shared this issue to our engineering team for further investigation. Please note that it may take 7-10 business days for the system to process an unsubscribe request. Additionally, no matter what notification preferences you set, all registered Pandora users will receive occasional communication about important updates to the service. We try to make these as infrequent as possible. The only way to prevent yourself from ever receiving any communication from us is to delete your account. If you continue to receive emails after 10 days, please post a screenshot of the email you received and we'll be happy to look into this further. 🎧 ... View more

Thanks so much for providing those details, @Grudge. I do see that you have it listed as variety on your AURORA Radio.  Would you mind sharing a screenshot of your Playback 2021? You can also private message it to me, if you don't want to post directly on this thread. We may need to share this information with our engineering team.  Thank you for your help with this. 🎧 ... View more

Hey, @Sciencegal. 👋 Thanks so much for reporting this. I've passed this information along to our curation team so that they can investigate. We appreciate you bringing this to our attention. 🎧 ... View more

Hi there, @elmeRFudd. 👋 Thanks for your feedback around this. I completely understand where you're coming from. Playing Songs Consecutively from an Album: Although the majority of the songs in our collection will be eligible to be played without restrictions, you may encounter a similar experience to the one you described in your post. Due to licensing restrictions, one rule prevents us from playing a number of consecutive tracks from the same album. ++ On-Demand Content + Premium Access: As a solution, you may consider upgrading to Pandora Premium, which combines our radio service with on-demand listening and allows you to create custom playlists. Premium allows you to find and listen to individual pieces or complete albums without the restrictions noted above. You can also try initiating a complimentary Premium Access session to listen to more songs from a single album. To start a new session, simply search our library from your computer or mobile device for a song or album, and click play. If you are eligible for a free session of Pandora Premium, clicking play will trigger a short advertisement, after which you can enjoy your on-demand content. You can find out more about how these free sessions work here: Premium Access Hope to see you around the community space more often. 🎧 ... View more

Hey there, @Xxxdreamcrusher. 👋 Yes, I can help out with yours too. I've gone ahead and restored your My Thumbs Up playlist. You may need to refresh your browser or restart the Pandora app to notice the change. Hope this helps! 🎧 ... View more

Hi there, @cterry877. 👋 Sorry to hear that you're having trouble with this. Someone from our User Support team has reached out to you via email to help with your Family plan. If you don't see the email message yet, please check your spam / junk folder to make sure it didn't end up there. 📬 ... View more

Hi, @wittikitty. 👋 Thanks for posting about this, and for your feedback. The Pandora account associated with your community profile is currently registered as free and is not associated with a paid subscription. It sounds like you may have an upgraded account under a different email address. Someone from our Support team has already reached out to you regarding this. If you don't see their email yet, please check your spam / junk folder to make sure it didn't end up there. Thanks for your patience during this process. 🎧 ... View more

Hey there, @queendawnita. 👋 Thanks for posting about this. Since this involves your two email addresses and subscription, we'll need to reach out to you via email to offer further assistance. Looks like you already have an open email case with a member from our support team. Someone will follow up to your email message soon. We appreciate your patience during this process. 🎧 ... View more

@whBigFlip Thanks for providing your device details.  Could you check lock screen setting to see if your widget has music enabled? This may have turned off when your phone updated to Android 12. Go to Settings > Lock Screen > Widgets has Music Enabled You may also be able to use these steps to check your cover screen settings here. Let me know. 🎧 ... View more