@HelpMePlease1 Nice to see you around the community.
I created a new thread with your post, as the one you commented on previously was out-dated.
Rather than having users switch to the previous app version, our engineering team has now provided a separate set of suggestions which may help resolve the issue you are experiencing.
When you have a chance, please run through the troubleshooting steps linked here: Troubleshooting for Android Devices
If you continue to experience issues, I'd be happy to pass your feedback along. Can you send over a bit more info about your device?
- Model:
- Carrier:
- Android version (Settings > About Phone):
- Build number (Settings > About Phone):
- Android Security Patch Level, if noted on your device (Settings > About Phone):
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?
Let me know what you can find out.
