Pandora Update (12/20/21): Hi everyone 👋
Thanks again for your patience during this process. We believe this issue is now resolved. You should be able to skip from the lock screen once you're updated to the newest app version 2112.1.
Here's how to update the Pandora app on your Android device:
Tip: In some cases, you may need to restart your device to update an app.
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For Samsung Users:
In addition to updating the app, please try disabling Samsung's Music FaceWidget with the following steps:
Hope this is helpful. 🎧
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Pandora Update (12/5/21): Hey everyone 👋
I understand how frustrating this can be. However, rest assured this issue is being worked on by our Android engineers. In the meantime, @r1sk has posted a helpful workaround that could help until the newest app version is released. You can find that post here.
Our engineering team is still working on a fix. I will post more details when I receive them. Thank you again for your patience during this process. 🎧
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Pandora Update (11/14/2021):
Hi everyone! 👋
Sorry for the trouble you've experienced with your lock screen controls. We understand that this can be frustrating. In the meantime, we created an internal ticket for our engineering team on 11/10/2021. They are aware of this issue and working on it.
Please Note: We recommending making sure the Pandora app is installed to the phone's local memory, rather than on an SD card. Widgets will disappear and become inoperable if installed to the SD card. Installing the Pandora app on an SD card causes performance issues we can't provide support for.
All reports on this thread have been shared with our engineering team. Any updates on this issue will be posted on this thread.
Thank you for reporting this, for sharing your device details, and for your patience while this is being worked on. 🎧
Galaxy A21
Verizon
Sm a215u model
Android version 11
Pandora version 2110.1
No wifi no other problems
I'm having the same issue, same phone from their last update a week or 2 ago.
Model: Samsung Galaxy Z Flip 3
Carrier: T-Mobile
Android version: 11
Pandora version: 2110.1
Connected to: Both WiFi and Cellular with issue
Issue effects: Samsung Galaxy Watch 4
Hi, @sawed_off9 @JLane44 @JMBcaptured. 👋
Thanks for providing those details. I've shared this with our engineering team on your behalf.
When I receive an update, I will post it on this thread. We appreciate your patience during this time. 🎧
The lack of support from Pandora is absolutely disgusting. I will be switching to Spotify. I've had and seen this problem for weeks and the ONLY reply from this weak company is asking for the model numbers and screenshots. This is a pathetic failure, I hope someone loses their job.
Model: Samsung Galaxy S10+
Carrier: Verizon
Android version: 11
Pandora version: 2110.1
Are you connected to Wi-Fi or cellular data when this is happening? Both Wi-FI and data
Have you identified any other patterns or notable information? went through Troubleshooting and still having issues
Just tried wifi and data, skip button on the lock screen is still disabled.
And the app is saved to the phone hard drive not an sad card.
I am sick and tired of Pandora's problems. just another issue to add to the list. Spotify didn't have these ridiculous problems.
I'm having the same situation the music widget is on my lock but I skip I can only play and pause how do I fix it?
I'm having the same issue as everyone else.
Skip and playback options are grayed out.
I tried all the suggestions and still not working.
I even tried uninstalling and reinstalling the app
Thank you for sharing your experiences, @princess7591 @Ryry154220 @JLane44 @charbar66. Sorry for the continued trouble.
In the meantime, I've passed this along to our engineering team. They're working on this and when I receive an update, I will post it on this thread.
We greatly appreciate your patience during this time. 🎧
Having the same issue. Started about a week ago.
Samsung Galaxy S21 Ultra 5G
T-Mobile
Version 2110.1 (ANDROID-TUNER 21101001)
Can't skip from lock-screen:
Q-To clarify, do the skip buttons not appear at all on your lock screen? Or are they greyed out/unresponsive when you attempt to tap on them?
A- They appear, but are greyed out/unresponsive when attempted to use them. The pause/play button works fine. This is on my Samsung Note 20+
This is the following screenshot in relation to this topic
So I found out how to do it on the Galaxies. If you swipe down on the clock you should be able to skip or rewind. It's annoying but it works for now, I guess until they update and fix the issue.
Same issue. A20 ultra.
Only work around I've found is. If you happen to have other notifications below pandora, can click those and the next will then be able to activate
on my locked screen my skip buttons are grayed out
Same. What is the fix on this grayed out lock screen problem devs? 🤬