Android: Choppy playback

[dc195]

I'm having a lot of trouble using the app on android. It plays for a while then stops completely or if I select one of the saved offline stations (I have Plus) it will play for a while then gets choppy and stops completely.

It's getting very annoying.

Any ideas?

mod edit: changed title for clarity

[AlyssaPandora]

Hey there, @dc195. 👋

Sorry to hear that you're experiencing choppy playback during your listening sessions.

First, you can try running through these steps to see if it helps with the choppiness. From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

1. Open your device Settings
2. Tap Apps
3. Scroll down to find Pandora
4. Select Storage
5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device.

Please note that you will be asked to log into your account after completing these steps.

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.

++

Device Details:

If the issue continues, could you provide a few more details for me?

• Have you noticed any error messages? If so, what exactly does it say?
• Does the choppiness only occur when listening offline?
• Or, does it happen when you're listening normally (not in offline mode)?
• Are you connected to any Bluetooth device (ex. speaker, ear buds) when this occurs? If so, what is the make and model?

I appreciate your help with this. Let me know how it goes. 🎧

[dc195]

I had already tried clearing the cache before I posted. It helped for a few sessions but it's now worse then ever.

No bluetooth, hooked direct to the stereo jack on the phone. Does it both when online using wifi and when I try using one of the offline stations, No error messages.

TCL T430M

I did a full un-install of Pandora app and I'm ready for a fresh start (have not re-installed yet)

mod edit: format

[AlyssaPandora]

Thank you for the follow up, @dc195.

Sounds like you were able to run through the troubleshooting steps already. Sorry to hear they didn't help. 

I can go ahead and report your feedback and experience to the appropriate party on your behalf.

Let me know how the reinstall goes on your device. 👍

[dc195]

Looks like the problem is related to the sleep settings. If I set the display setting to sleep "never" and keep the screen lit it works. Kinda hard on the battery however. I did try sleep "never" and manually blacking the screen using the lock icon but the audio would stop after a bit. 

[AlyssaPandora]

Thanks for getting back to me with that information, @dc195. We do have this existing thread with steps in the accepted solution that you may find helpful: Android: Playback stops when screen Locked or App Backgrounded

In the meantime, I can report your experience and feedback to our engineering team. Thank you for taking the time to report this. 🎧