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Android: Crashes after Replaying a Song + Rotating

fchoi
Local Performer

I'm on Android v2208.1 using a pixel 5.  Here are the steps:

Start playback on a station.

Hit the replay button on the current song or a previously played song if in portrait mode.

Rotate the screen to the opposite viewing mode, so landscape to portrait or vice-a-versa.

The app will crash.  

I usually mount my phone on landscape but can only go back into the history to replay a song in portrait, so this issue is particularly annoying, since I can't replay a song in the current station.

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1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hey there, @fchoi. 👋

Sorry to hear that this is happening. Let's try running through these steps to see if it helps with the issue you're encountering.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.


Keep in mind that the steps for each Android device is slightly different. Since you have a Pixel device, you can check out Google's help page for steps on how to clear space on your device.

Please note that you will be asked to log into your account after completing these steps.

Let me know how it goes. 🎧


*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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3 Replies

AlyssaPandora
Moderator
Moderator

Hey there, @fchoi. 👋

Sorry to hear that this is happening. Let's try running through these steps to see if it helps with the issue you're encountering.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.


Keep in mind that the steps for each Android device is slightly different. Since you have a Pixel device, you can check out Google's help page for steps on how to clear space on your device.

Please note that you will be asked to log into your account after completing these steps.

Let me know how it goes. 🎧


*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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fchoi
Local Performer

Thanks for the response!  Clearing the app data did the trick.

AlyssaPandora
Moderator
Moderator

Awesome, @fchoi. Glad to hear those steps helped. If you run into any additional issues, please don't hesitate to let us know. In the meantime, happy listening! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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