Android: Create a station is grayed out

[mntegra014]

I keep trying to add Maya Isac to a station and it keeps saying ' we're experiencing unexpected technical difficulties'  I can't add any artist.

Well, it seems pandora just doesn't like that artist because I cannot add her as a starting station either. Maya Isac is the artist in question.

mod edit: changed title for clarity

[mntegra014]

Well, it seems pandora just doesn't like that artist because I cannot add her as a starting station either. Maya Isac is the artist in question.

[Aries_AoD]

I've also seen this "We're having unexpected technical difficulties" message when trying to start a station or add a song for any songs by Dryer. Specifically though, I wanted to either create a station for "Seen Enough" or add their song to another station, tried both, and tried both options for any of their songs and that always pops up. None of their songs or even the artist itself have their options grayed out, it allows you to search and attempt to make a station or add them, but it never works, have been trying to do so for month's now..

[AlyssaPandora]

Thanks for reporting, @Aries_AoD.

We report these so our team can take a deeper look to see what's happening and get these stations up and running. 

If you notice any others, please be sure to let us know. While this can be inconvenient, it's important to provide this kind of feedback so we can report it for you.  We appreciate your patience during this process. 🎧

[glenjoe]

I'm encountering the same issue. It's really frustrating to keep getting the error message "sorry we are having unexpected technical difficulties" whenever I try to make a station from Ghost and Pals, their songs, or other similar Vocaloid songs. If you want to download capcut pro apk then visit the given link. If anyone has found a solution or workaround for this problem, please share. Thanks!

mod edit: format + removed 3rd party link

[TannerPandora]

Hi @glenjoe 

Welcome to community and to Pandora! Looks like you're account was just created.

I checked out Ghost & Pals, and didn't have any trouble creating a station from this artist. I did notice that there are two artist profile available for this artist. I've asked our curation team to review.

In the meantime, try creating a station from this profile: Ghost & Pals

For Vocaloid, I see different artist profiles for the name, which may be contributing to the issue. I'll have our curation team review the different artist profiles.

Can you confirm the artist you were viewing:

• Vocaloid
• VOCALO.ID
• VOCALOID

[AlyssaPandora · Accepted solution]

Hi community friends 👋

If the option is grayed out when you attempt to create a station based on a song or artist, we're happy to report these to our curation team on your behalf. To ensure accurate reporting, it's helpful to know the following details:

• Artist or Song Name : 
• Link to Pandora Profile / Song: 
  • If you're sharing an artist, the share icon can be found in the upper right hand corner of the backstage page. To locate a profile link, search for the artist/song and click on the arrow to Share ↗️ and then select Copy link. 
  • The easiest way share a song is to do a search (even if it's already a part of your collection). Tap the name of the song/station/album/artist/podcast and tap Share and select Copy link.

We appreciate your help with this. 🎧

---

Please note: This message has been Accepted as a Solution to flag the current steps and/or status of this thread.

[seanm11]

Addendum trying to add the band illumishade  experienced we are experiencing unexpected technical issues when adding I'm not sure if this is a secondary bug I'll see if it happens to other channels

[AlyssaPandora]

Hi, @seanm11. 👋

I moved your post over to this existing thread: Android: Create a station is grayed out

Looks like the option to create station for ILLUMISHADE is grayed out. I can confirm that this is related to our collection, not the add variety leading to a blank page bug. Thank you for reporting!

I've passed this along to our curation team so that they can review this. 

We appreciate your patience during this process. 🎧

[seanm11]

https://pandora.app.link/oHFUPacysJb link to illumishades profile it's weird cause It seems I was able to add them via the website but my account doesn't show the change on the app which is the latest update  2504.1 I believe 

[AlyssaPandora]

Thank you for the update and for reporting this, @seanm11. I will share this with the team on your behalf. 👍

[Lostcymbrogi]

I can't add variety now. When I do so it no longer leads to a blank screen. It let's me select the artist then regardless of what I Artist I select it gives me a screen that says this function does not work due to technical difficulties. 

Pandora version 2405.1

Galaxy S23 ultra 

On a weird not variety added through the website does not show up in the app. Attempted fixes include wiping cache and data to no avail.

[AlyssaPandora]

Hi there, @Lostcymbrogi. 👋

Thanks for posting about your experience. Could you share more details about the variety you're attempting to add? I'll need more details to pass along to our curation team for you. 

• Does this happen with any added variety or specific artists / songs?
• Artist or Song Name: 
• Link to Pandora Profile / Song: 
  • If you're sharing an artist, the share icon can be found in the upper right hand corner of the backstage page. To locate a profile link, search for the artist/song and click on the arrow to Share ↗️ and then select Copy link. 
  • The easiest way share a song is to do a search (even if it's already a part of your collection). Tap the name of the song/station/album/artist/podcast and tap Share and select Copy link.

In the meantime, they blank screen when adding variety on Android devices has been fixed. This is a different issue likely related to the specific content you're attempting to add to your stations as variety.

Appreciate your help with this. 🎧

[LuckeyDog]

I have a similar issue.  I try both artist or song by the artist...

Artist:  Keith Cross and Peter Ross

Song:  The Last Ocean Rider

I cannot start a station from this artist or ANY of their songs from any (LG TV, Motorola g 5G, desktop computer) my devices

[AdamPandora]

@LuckeyDog Thank you for reporting this.

I've passed your feedback along to our curation team for further review.

[Johnbolt]

This problem appears marked as resolved, yet lacks a clear solution. I'm encountering the same issue with Samurai Pizza Cats, and despite scouring numerous forums, I find that the only response to all these supposedly "resolved" issues is that "the problem has been escalated to the curation team." Is there a definitive fix available, or are we expected to indefinitely wait while continuing to pay for a service that only offers the vague assurance of ongoing work?

[AlyssaPandora]

Hi there, @Johnbolt. 👋

Thanks for your feedback around this, and for being a part of the Pandora Community.

Some messages may be marked as the Accepted as a Solution to flag the current steps and/or status of this thread. For this thread, the solution is posted higher in the thread so that other community friends can see what info is needed to report this accurately to the team that handles our collection. 

Your feedback around Samurai Pizza Cats has been shared with our curation team so they can investigate further. Unfortunately, we do not have a timeline for these requests. However, we appreciate you taking the time share this with us. If you notice any others, please share so that we can report them for you. 🎧

[MartinCoatesIV]

All the songs from the artist Essaiie are blocked from creating a station or adding to a station.

https://pandora.app.link/caWZO7CV5Kb

[AlyssaPandora]

Thanks for posting, @MartinCoatesIV. I've passed this information along for you. 👍