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Android: Music Stops After 2 Seconds

Stacey2020
Local Performer

Hi there,

When I sign into Pandora, my latest station appears, but it doesn't sutomatically begin and when I hit play, the music stops after 2 secs (on my Moto Z Droid phone).  I hit play again, it plays for 2 secs then stops again.  Please advise.

Thanks!

 

mod edit: changed title for clarity

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1 Solution

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AlyssaPandora
Community Manager
Community Manager

Hey, @Rt1. 👋

Sorry for any trouble!

Unfortunately, we experienced a service interruption yesterday, and posted it an announcement as a banner on the community. This may explain why you were having trouble connecting.

++

If you're still having trouble today, please try running through our basic / advanced troubleshooting steps.

You can find the steps listed here.

Let me know how it goes. 🎧

 

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

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5 Replies

Rt1
Local Performer

I just upgraded to the family plan and now when i open the app it opens flashes the P a few times then says unable to connect I have experienced this problem over data as well as over wifi same problem I have uninstalled the app and reinstalled it nothing seems to fix this

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AlyssaPandora
Community Manager
Community Manager

Hey, @Rt1. 👋

Sorry for any trouble!

Unfortunately, we experienced a service interruption yesterday, and posted it an announcement as a banner on the community. This may explain why you were having trouble connecting.

++

If you're still having trouble today, please try running through our basic / advanced troubleshooting steps.

You can find the steps listed here.

Let me know how it goes. 🎧

 

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

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AlyssaPandora
Community Manager
Community Manager

Hey, @Stacey2020. 👋

Thanks so much for posting about this.

Have you tried running through the troubleshooting steps for your Android device?

If not, I would definitely recommend trying those out to see if that helps get your tunes flowing again.

Let me know if this helps! 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

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DonaldSimmons1
Local Performer

Since ive signed up for the 30 day free trial i haven't received a code to redeem. Every song now stops in the middle by itself...looking for some friendly advice please.

 

Moderator Edit: Changed title for clarity

AlyssaPandora
Community Manager
Community Manager

Hey, @DonaldSimmons1. 👋

I checked with our team, and I'm not seeing that you were able to upgrade successfully. 

Someone from our User Support team will reach out to you via email to help with the upgrade process / trial code. 

In the meantime, I would recommend trying out these steps for your Android device.

Hope this helps! 🎶

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

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