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Android: Out of country error

Jonnycbgood
Local Performer

I live in the US. I am NOT using VPN. I am using my home WiFi. The Pandora app has worked perfectly for years. Yesterday I started getting the out of country error if I'm trying to stream while connected to home WiFi. No error if I'm connected over my cellular network.

Same problem on multiple devices connected to same router. I contacted the router manufacturer and they verified that it is registered in the US. 

Contacted Pandora customer service and after requesting my IP address and zip code they have not responded in over 24 hours. 

If Pandora can not offer a fix I will be forced to cancel. There are other music streaming services out there without this problem. 

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AlyssaPandora
Community Manager
Community Manager

Hi there, @Jonnycbgood. 👋

Thanks so much for posting about this on the Pandora Community.

I do see that you contacted our support team via email for more help with your internet service provider. Someone has responded to your message and I would recommend following up since you have an open email case already. If you don't see it yet, please check your spam / junk folder to make sure it didn't end up there.

We appreciate your patience during this process. 🎧 

Alyssa | Community Manager
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