Android: Pandora won't mute for incoming calls

[Mark308]

With the latest version of Pandora I can't turn it off and it won't mute when incoming phone calls or I try to use a voice typing, the only way to turn it off is to go in and turn it to offline mode

Help

mod edit: changed title for clarity

[AlyssaPandora]

Hi there, @Mark308. 👋

Thanks for posting about this. Let's try clearing the app data to see if that helps resolve the issue you're running into.

Troubleshooting:

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

1. Open your device Settings
2. Tap Apps
3. Scroll down to find Pandora
4. Select Storage
5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device.

Please note that you will be asked to log into your account after completing these steps. 🎧

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.

[Mark308]

I did that and all of my downloaded offline stations are now missing, can you restore them?I'll see what happens regarding not being able to stop the play during my usage today and let you knowThanksMark Sent from my Verizon, Samsung Galaxy smartphone

[AlyssaPandora]

Thanks for your reply, @Mark308. Sorry for any confusion. 

Yes, after trying out those steps Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Unfortunately, there isn't a fast way to get your content re-downloaded after getting signed out and having to sign back in.

This being said, they should begin to download automatically as long as you leave the app open and do not use any other apps at the time.

• Pandora Premium subscribers can download stations, playlists, albums and songs for offline listening.
• Your three most popular stations (along with Thumbprint Radio) will automatically download for you to access in Offline Mode. 
• To track the progress of your downloads, you can sort your collection by All, and then tap on the Show downloads only slider.

++

To download music for offline listening:

1. Search for an artist, station, playlist, album, or song you would like to download, and click on its name to visit its backstage page.
2. Tap the Download icon to add it to your offline collection.

To view your offline collection (while connected to a Wi-Fi or mobile network): 

1. Open My Collection.
2. Tap the Added bar underneath the artwork.
3. Select Show downloads only.

I hope this helps. Let me know. 🎧

[Mark308]

That did not work, I still have to go into my settings and switch to offline mode to get the song to stop playing if I try to make a phone call or are receiving a phone call

[AlyssaPandora]

Thanks for getting back to me, @Mark308. 

I can provide your feedback and device details to our engineering team. 

• Model: Samsung Galaxy
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
• Are you connected to Wi-Fi or cellular data when this is happening?
• Have you encountered any error messages? If so, what exactly does it say?

Let me know. 🎧