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Android: Playlist refreshing when phone sleeps

Nick86
Local Performer

Since I pay for this service , it shouldn't refresh my large playlist that I'm listening to,to the beginning of the playlist , everytime my phone screen sleeps. Big waist of time . Allow the app to  keep the playlist from starting from the beginning. 

If this ain't fixed I'm going to take my money else where. 

 

 

mod edit: changed title for clarity

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1 Reply

AlyssaPandora
Community Manager
Community Manager

Hi there, @Nick86. 👋

Sorry to hear that you're having trouble with your playlist. 

Troubleshooting:

Have you tried clearing the app data to see if this helps resolve the issue? If not, this would be the best place to start with troubleshooting. You can try out these steps here: Android Troubleshooting

++

Device Details:

If the issue persists, could you share more details about what's happening?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
  • Does this occur in offline mode? Is this a downloaded playlist?
  • Have any error messages popped up? If so, what exactly does it say?

Thank you for your help with this. Let me know how it goes. 🎧

Alyssa | Community Manager
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