Android: Songs Show but Won't Play

[skipperdr]

Pandora is not paying. The songs show bust they won't play. Any one else having this problem?

Moderator Edit: Changed title for clarity

[Jdenning]

No sound here either, ran through basic and advanced troubleshooting. Anyone get this figured out? I'm on a Galaxy s21

[AlyssaPandora]

Hey, @Jdenning. 👋

Thanks for letting us know about your experience.

Are you able to hear the volume when using an app / website like Youtube? Or, taking phone calls?

Do you have another app open when this happens?

Have any error messages popped up? If so, what exactly does it say?

++

In the meantime, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

• Model: Samsung Galaxy S21
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
• Are you connected to Wi-Fi or cellular data when this is happening?

Let me know. 🎧

[Jdenning]

• Model: Samsung Galaxy S21
• Carrier: T Mobile
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
• Are you connected to Wi-Fi or cellular data when this is happening? 
  ---It was happening over both. I was able to listen on my desktop but not mobile, I reset my phone a few times and today it is working again. There were no error codes given just simply not playing at all. Additionally, I was able to listen to music on youtube/ spotify all other sound functions seemed fine it was just with Pandora, I had checked for updates because in the past I needed to update the app but there were no new updates for me. Anyway, it is working now and not sure what the fix was--

[AlyssaPandora]

Thanks for letting me know, @Jdenning. 👍

Sounds like you were able to get back to listening without any issues. If anything else pops up, please don't hesitate to let me know. Enjoy the tunes! 🎧

[Dat_boi_comin]

i do to

and it wont work

[AdamPandora]

@Dat_boi_comin Could you tell me a bit more about what is happening?

1. Is there an error message? If so, what does it say?
2. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

[williams15]

when i watch the video for 30 minutes of add free music after i watch the video it is saying problem please try again later 

[AlyssaPandora]

Hi there, @williams15. 👋

Sorry for the continued trouble.

• Are you using a mobile device?
• Or, a computer when this happens?

If you're able to capture a screenshot of the error message, this would be helpful too.

Let me know. 🎧

[LORDPUMPSALOT]

Is there a "mute" on Pandora?

By the way, songs play but all the sudden, no sound. Phone speaker also works

[AlyssaPandora]

Hi there, @LORDPUMPSALOT. 👋

Sorry to hear that you're having trouble with the sound. 

Pandora uses your phone's volume so there isn't a designated mute option within the app. In the meantime, I've enabled a trace on your Pandora account in case we need to report this to our engineering team.

If you haven't already, please try out these steps while the trace is enabled: Android Troubleshooting

++

If the issue persists, please provide the following details:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
• Are you connected to Wi-Fi or cellular data when this is happening?

I hope this helps. Let me know how it goes. 🎧

[joe_byrne]

I am having a similar issue on this topic, but when I search an artist and tap to play a certain song, it will not play. It will play what ever was loaded previously and will shuffle through my stations on its own. Why can I no longer play songs I tap to play?

[AlyssaPandora]

Hi there, @joe_byrne. 👋

Thanks for letting us know about your experience. It sounds like you're attempting to initiate a Premium Access session when this happens. Do you receive any error messages? If so, what exactly does it say?

In the meantime, please try running through these steps: Android Troubleshooting

++

If you continue to have trouble, please provide the following details:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
• Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for your help with this. 🎧

[marlolyon60]

I am having issues today (3/28/22).

songs appear to be playing but absolutely no sound

[AlyssaPandora]

Hey there, @marlolyon60. 👋

Did you try running through the standard troubleshooting steps? If not, I would recommend trying these out: Android Troubleshooting

If the issue persists, would you mind sharing more info about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
• Are you connected to Wi-Fi or cellular data when this is happening?

Let me know. 🎧

[ckayakr]

Resolved, Thanks

Sent from Mail for Windows

[AlyssaPandora]

Thanks for letting us know, @ckayakr. Happy listening 👍

[Nipplelord]

Having this issue on desktop but it works just fine on my phone. All other audio works. Everything was fine yesterday.

[AdamPandora]

@Nipplelord Could you tell me a bit more about what is happening?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Meem31ty]

This post is specifically about Blink 182's "Not another Christmas song", but if it can happen to one song I'm sure it can and have happened to others. The song's full length plays in the web browser perfectly. On Android, maybe even mobile, it just plays the first 13 seconds. 

[GeraldPandora]

Hi @Meem31ty 👋

Nice to see you around the Community and thank you for reaching out.

I moved your original post onto an existing/related thread under Android: Songs Show but Won't Play in the Android support space.

Sorry to hear that Blink-182 song isn't playing on your Android device. I was able to play that song on my computer and on my iPhone.

Let's try troubleshooting your device to see if this helps. From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

1. Open your device Settings
2. Tap Apps
3. Scroll down to find Pandora
4. Select Storage
5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device.

Please note that you will be asked to log into your account after completing these steps.

Let me know if that helps!