Android: Songs Show but Won't Play

[skipperdr]

Pandora is not paying. The songs show bust they won't play. Any one else having this problem?

Moderator Edit: Changed title for clarity

[AlyssaPandora]

Hey, @skipperdr.  👋

I moved your post over to the Android board to keep the community organized.

++

Would you mind trying out these steps to see if it helps with your issue?

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):

1. Open your device Settings
2. Tap Apps
3. Scroll down to find Pandora
4. Select Storage
5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps.

I hope this helps. Feel free to let me know how it goes.

[TmacPandora · Accepted solution]

There was an outage yesterday in the AM.  Are you still having issues @skipperdr?

[andrew121]

I'm having the same problem does anybody know what to do I've tried resetting my account several times  and nothing plays

[AlyssaPandora]

Hey, @andrew121. 👋

Sorry about that! 

If you haven't already, please out the basic / advanced troubleshooting steps here.

Let me know how it goes and whether it helps. 

[Zavitz]

For king and country - Burn the ships it's come up a couple different times and this is the only song that shows it's playing along the bottom but nothing is heard. Instead of skipping it this time I listened through and a minute or so in it sounds like a static radio station playing. I just wonder if the song was corrupted when it was uploaded to the Pandora platform. Just fyi. 

[AlyssaPandora]

Hey there, @Zavitz. 👋

I tried listening to this from my mobile device and the song isn't corrupted. 

Let's try out these steps on your Android device. 

Please keep me updated on whether the issue persists for you. 

Thanks so much for your help with this!

[DJCAT]

I really don't know but there was a black out where I live! 

[AlyssaPandora]

Hi there, @DJCAT. 👋

Sorry to hear that.

Are you still having trouble listening from your Android device?

Have you received any error messages?

Let me know. 🎧

[frodisman]

This happens every time I upgrade. Why pay when it won't work? Was working before I updated my CC info. Always frustrated with the website. This should never happen.

[AdamPandora]

@frodisman I definitely understand your frustration.

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot/screen-recording of what you're seeing? 

Thanks for working with me on this. 🤝

[adkin728]

😎it is still doing it

[AdamPandora]

@adkin728 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot/screen-recording of what you're seeing? 

Thanks for working with me on this. 🤝

[oconn301]

yes

[AlyssaPandora]

Hey there, @oconn301. 👋

If you're having trouble with this, please let us know. 

You can also try running through the standard Android troubleshooting steps here.

I look forward to hearing back! 🎧

[mm730413]

Yeah this **ahem** is really pissing me off

[AlyssaPandora]

Hi, @mm730413. 👋

Sounds like you're experiencing a similar issue on your Android device.

I would recommend trying out standard Android troubleshooting steps here.

++

If you continue to have issues, could you share more details about your device? I can report this over to engineering on your behalf.

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
• Are you connected to Wi-Fi or cellular data when this is happening?

Let me know how it goes. 🎧

[bknapp]

Having same problem

[AlyssaPandora]

Hi there, @bknapp. 👋

Thanks so much for posting about this.

I've enabled a trace on your Pandora account in case we need to report this to our engineering team.

If you haven't already, please try out these steps while the trace is enabled: Android Troubleshooting

++

If the issue persists, please provide the following details:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
• Are you connected to Wi-Fi or cellular data when this is happening?

Let me know how it goes. 🎧

[87corvette]

no sound .........