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Android: Still seeing ads with Pandora Premium

jamiemccray84
Local Performer

I pay for a Subscription without ads,however every time I change a song on my playlist,and even when I attempted to download my playlists, Pandora says sorry you have to be a premium member to download,when I already pay a ad free subscription,when I try and change my songs or my playlist it makes me watch a video to change my song or playlist,I pay for a ad free sibscripttion there should not be me having to watch a video to change my song or playlist,I should also be able to download my play list since I do pay for a ad free subscription but Pandora keeps saying to download my playlist I must be a premium member to do so,I already pay for a ad free sunscription what am I paying for if in order to change my songs or playlist or even to download my playlist,not going to continue paying for a ad free subscription only  to still get commercials just to change my songs and playlists or when I'm unable to download my playlist due to the error message of having to be a premium member to do so,when I pay for a ad free subscription,only to still be going through the hassle that I paid for to keep forming going through the hassle to have to still go through the hassle.

Moderator Edit: Edited title for clarity

CarmelQieeen84nj
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AdamPandora
Community Manager
Community Manager

@jamiemccray84 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for Android Devices

If you continue to experience issues with this after completing those steps, please reply back to this thread and let me know.

Thank you for working with me on this.


Adam | Community Moderator
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