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Android: Transferring Downloads to New Phone

jmoe2go
Local Performer

I bought a new phone and my Playlist and downloads did not appear when I signed in to my account 

 

 

mod edit: changed title for clarity

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AlyssaPandora
Community Manager
Community Manager

Hi there, @jmoe2go. 👋

Thanks so much for posting about this.

Your offline stations and downloads are device-specific. For example, if you have offline tunes downloaded on a Samsung phone - your offline stations / downloads won't be the same on an iPad device. 

This also means with Pandora Premium, you would need to manually download your offline content again on your new device. 

If you're interested in having your downloads automatically restored, I would recommend checking out this existing idea. You can upvote this request by clicking on the  💙 icon.

++

Downloading with Premium:

Your three most popular stations (along with Thumbprint Radio) will automatically download for you to access in Offline Mode. If you have not yet added Thumbprint Radio, please let me know.

  • As a Pandora Premium subscriber, if you'd like to download content for offline listening, you can tap the icon with the arrow pointing downward.
    • This can be found on station, album and playlist pages, or, to download a track, tap the three dots on the Now Playing screen.
    • Keep in mind, this button will only appear for eligible tracks.
  • If you change your mind during any point of the downloading process, simply tap the download button again, and we'll stop and delete any downloaded content.
  • If you lose connection while downloading, we'll save your spot with your partially downloaded playlists, albums and stations. The next time you gain a signal, we'll attempt to complete the download process for you.

I hope this information is helpful. 🎧

Alyssa | Community Manager
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