Android: Trouble Signing In

[warhenry125]

I'm having trouble signing into my Pandora account from my previous phone. I've updated the app, cleared data, and restarted the device. However, it just keeps spinning at "Signing In". I've tried using my tablet and previous phone but no luck. I have no issue on my current phone.

[AdamPandora · Accepted solution]

@warhenry125 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Housepan]

Thank you! I will be looking forward to hearing from you.

[AdamPandora]

@Housepan It looks like you are replying to a message that was posted for another user.

Could you tell me a bit more about what is happening? To clarify, are you also having trouble signing into your account?

If so, are you attempting to sign in to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝