Android: Unable to Log In on New Device

[redhotcowgirl]

Got new android phone.  Downloaded Pandora. When signing in will accept my email address but will not let me type password.

mod edit: changed title for clarity

[AlyssaPandora]

Hi there, @redhotcowgirl. 👋

Sorry for any inconvenience this has caused. Sounds like you're having trouble with signing into your account.

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

++

Someone from our Support team will reach out to you via email to offer further assistance. 

Please keep an eye out for their message soon. 🎧

[awaesaeh]

can,t sign into my iphone

[AlyssaPandora]

Hi there, @awaesaeh. 👋

Sorry for any trouble you've experienced.

Looks like you've been in touch with a member from our team via email.

I do see that an agent responded to your last message. If you haven't received their message already, I would recommend checking your junk / spam folder to make sure it didn't end up there. This way you can follow up with them regarding signing into your account.

Thanks for your patience. 🎧