We are aware of an issue that may be affecting playback on your devices at this time. Our engineers are aware of this and are working on it. Thanks for your patience in the meantime.
My Pandora on my Galaxy S10 has recently always started in "Offline Mode". It doesn't matter if I'm connected to my WiFi or using my 4G. It just started a few weeks ago. I have tons of space on my phone, unlimited data, etc.
But every time I open the App on my phone, it's starts in Offline Mode. I've tried everything.
I have a year of downloading music to my phone, so I don't want to uninstall and reinstall the App.
Any suggestions? Thank you!
Moderator Edit: Changed title for clarity
This is EXACTLY what is happening to me. I find if I toggle the offline mode switch on and off it resets. Is pandora only compatible with 5 GHZ for wi-fi? I thought maybe that was it? But it does it in my car also and thats a 5G connection. Maybe its an android bug?
Long time paying customer. Same problem, starts in offline mode regardless. Don't you love it when engineers take an already great app and get cute and screw it up.. Please fix!!!
Trust me, I understand how frustrating this is.
Our engineering team is working on fixes for offline issues on Android devices. Hopefully, this is resolved soon.
Thanks so much for your patience during this process! 🎧
Experiencing the same issue, began with the last major update that changed Pandora's interface. Been super frustrating the last 3 months.
I have a Galaxy S10, carrier T Mobile, issue happens everywhere whether I am on cellular data or wifi. Been with Pandora for over 10 years but never been closer to switching to spotify. Please fix soon.
I am also having this issue on Galaxy Note 9. Always starting in offline mode and takes a good second to even refresh to online. This thread was started back in September (3 months ago). At the very least can we get a detailed updated as to what is going on currently? When is this going to be fixed? I apologize but I am canceling my sub until this is fixed. I don't like paying for something that doesn't work as intended.
Hey, @nunhappy. 👋
Sorry for the continued trouble with your offline tunes.
Which version of the app are you using on your device?
Thanks for your help with this!
Same issue here: Galaxy Note 10+ I open app while connected to wifi and it goes to offline mode.