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App resets after hitting pause

johnsocr27
Local Performer

I have a Samsung Galaxy S10e.  Every time I pause, the app closes and resets, not returning to the song I was listening to moments before.  This has been happening for a few weeks now and occurs both when connected to WiFi and not. 

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AdamPandora
Moderator
Moderator

@johnsocr27 Nice to see you around the Community. 👋🏽

To clarify, when you say the app resets, does it completely close and send you back to the home screen?

In the meantime, it may help to run through the troubleshooting steps listed on our help page: Troubleshooting for Android Devices

If you continue to run into trouble with this, I'd like to report your feedback to our engineering team.

Can you send over a bit more info about your device?

  • Model: Samsung Galaxy S10e
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

Adam | Community Moderator

Let's share music in the Playlist Swap

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