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I am unable to play Pandora from my Android phone app. I have tried uninstalling and clearing the cache. I am using a Pixel 6A, running Android 15. I hadn't opened the app for several months, and now when I open it I get continual buffering of songs in which a song pops up, I get a message that its buffering, the song never plays, and then the app moves to another song and the same thing happens. Eventually a pop up window says Unable to retrieve music from Pandora.com.
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@PlantBoy22 I've enabled a trace on your account to help us better understand what's happening.
For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices
If that does not resolve the issue, can you please send me a screenshot of the error message you are seeing?
(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)
Thanks for working with me on this.
Adam | Community Moderator
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New music alert! Picks of the Week (3.31.25)
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This did not solve my problem. I am unable to load images to this message string. The error message I get from Pandora after several songs try to upload and then skip, is "Sorry, I'm unable to retrieve music from Pandora.com. "
In addition, when I try to access community from the Pandora website, I get the following message: "
{"message":"auth token has been invalidated","errorCode":1001,"errorString":"INVALID_REQUEST"}"
Moderator Edit: Merged comments

