Error When Launching Into Offline Mode With No Connection

[russellmandi]

I paid for the upgrade to plus and if I am not connected to wifi or data pandora will not even load.  Says not connected to internet retry

Either I want my 4.99 plus tax back or a free month with the upgrade that will work.  I am highly upset and will not continue to support pandora if this cant get corrected. 

Moderator Edit: Changed title for clarity

[AlyssaPandora]

Hi there, @russellmandi. 👋

Sorry to hear that you're having trouble with your offline tunes. 

Another listener mentioned this recently, and we're currently monitoring reports of this.

Could you try running through these steps and let me know if it helps?

++

If you still have issues, can you send over a bit more info about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks so much for reporting this!