I cannot get any podcast to load or play

[Valentine_]

I have deleted the app and reinstalled, cleared the data, cleared the cache yet nothing seems to work to get any podcast to play I went through the android troubleshooting steps and it still hasn't worked what should I do?

[AdamPandora]

@Valentine_ Sorry to hear you're having trouble playing podcasts on Pandora. I appreciate you taking the time to work through our Android troubleshooting steps, and I'm sorry those haven't helped resolve the issue.

I'd be happy to look into this further. Could you provide a few additional details about what you're experiencing?

First, I'd like to better understand what's happening when you try to play a podcast:

• What are the names of some specific podcasts you've tried that aren't playing?

• What happens when you press play? Does the podcast fail to load entirely, or does it begin playing and then stop after a certain amount of time?

• Do you receive any error messages? If so, what do they say?

• Are you able to play music on Pandora without any trouble, or is this also an issue when attempting to play stations or songs?

• Could you share a screenshot of what you're seeing when you try to play a podcast?

I'd also like to confirm a few details about your listening experience:

• When this happens, does the Pandora app remain responsive, allowing you to try playing the podcast again, or do you need to close and relaunch the app?

• Are you connected to Wi-Fi or cellular data when this happens?

  • If you're using Wi-Fi, does switching to cellular data make any difference?

  • Are you connected to a home, school, or work network?

• Are you listening through a Bluetooth device, or directly through your phone's speakers?

Lastly, could you provide the following device information?

• Device model:

• Android version: (Settings > About Phone > Android version)

• One UI version: (If using a Samsung device: Settings > About Phone > Software information)

• Pandora app version: (Settings > Apps > Pandora)

I know you've already spent some time troubleshooting this, and I appreciate your patience.

When you reply, please do your best to answer all of the questions above and provide as much of the requested information as possible. Having these details will help us better understand what's happening and ensure we're best equipped to investigate and assist you further.

Thanks for your help!

[Valentine_]

product name: Galaxy A13

Model: SM-A135U1/DS

U1: 6.1

Pandora version: 2610.1

I'm connected to a home wifi

I am connected to wifi when I attempt to play podcasts 

Pandora remains responsive 

Pandora has no problem playing stations songs or ads

No error codes pop up

It fails to load entirely 

Some specific podcasts are Dirty Girl and True Crime Favorite 

[AdamPandora]

@Valentine_ I've enabled a trace on your account to help us better understand what's happening.

Can you please reproduce this issue on your Android device, and then take a screenshot of what you are seeing when the podcast fails to load?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Additionally, please make note of the date and time you were listening when it occurred.

Thanks again for working with me on this.