Music stops after watching ad for Premium Session

[Imam7788]

MY Music will not play. i've watched videos to get a free premium Pandora sample but nothing never plays 

Moderator Edit: Edited title for clarity

[AdamPandora]

@Imam7788 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot/screen-recording of what you're seeing? 
5. Does the music only stop after you watch an ad to start your Premium Session? Or are you unable to get any music to play ever?

Thanks for working with me on this. 🤝