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Playlist Missing on Mobile but Available on Web

MrB3burl
Local Performer

I to am having the exact same issue. I had 7-900 songs and they started rapidly disappearing from my thumbs up play list, and then my playlist was unavailable, now it's gone entirely! The only reason I remain subscribed to the premium subscription is for the ability to maintain my thumbs upped songs for literally the last decade.

 

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AlyssaPandora
Moderator
Moderator

Hi, @MrB3burl. 👋

Sounds like this is missing on mobile only. I can view your main My Thumbs Up playlist from the web. Since this is a different (but similar issue) I moved your post over to a new thread: Playlist Missing on Mobile but Available on Web

Let's try out these steps to see if it helps with restoring this on your Android device.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps. Let me know how it goes.

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.

 

Alyssa | Community Moderator

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