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Queue reorder issues - 6/6 update galaxy9+

DrColeKilla
Local Performer

Pandora Premium account was working perfectly on Galaxy 9+ prior to June 6th update. Currently queue will not accurately reorder so you cannot edit the queue order. 

Any patches for this error? 

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1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hi, @DrColeKilla. 👋

Thanks for reporting this issue, and sorry to hear that you're having trouble after that update.

Would you mind running through the troubleshooting steps to see if it helps?

++

If the issue persists, please provide the following details to report to our engineering team:

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

I look forward to hearing back! 🎶

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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1 Reply

AlyssaPandora
Moderator
Moderator

Hi, @DrColeKilla. 👋

Thanks for reporting this issue, and sorry to hear that you're having trouble after that update.

Would you mind running through the troubleshooting steps to see if it helps?

++

If the issue persists, please provide the following details to report to our engineering team:

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

I look forward to hearing back! 🎶

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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