why wont my pandora pause or skip? And i have to restart my phone to get pandora turned off after newest update
mod edit: changed title for clarity
Save thing here on S22 ultra. It will even start playing two instances of the app (I'll hear two songs playing at once from Pandora). That means the app is going into a background sleep mode but still playing. Fix it it in canceling my 7 year subscription
The same issue has been going on with mine for quite a while. A fun bonus is that if I choose a new song or playlist without closing the app first, both songs will play on top of each other.😂
Phone info:
Galaxy S24+
ONE UI: 1.6
Android version: 14
Kernal: 6.1.25
Carrier: TMobile
Connection: both wifi & cell
Pandora: 2406.1 (android-tuner: 2406 1002)
No error codes
Has been an issue for over a year, with no viable solution in sight. Pandora doesn't care about it's consumers, just about the money. I'm sick of paying for a subscription that no longer benefits me and will be switching to Spotify, just like so many others.
Steps to reproduce Behavior:
To reproduce issue, connect Bluetooth headset, start playlist. Bring any other software up so Pandora looses focus, aka running in the background.
Let track play through till end, when next track ( track 2) starts with Pandora in background, Pandora's main interface screen cant control track 2. Using headset controls no longer work. Bringing up Pandora's main screen, and trying to click next greys out the player controls.
*( You can Also start a playlist, bring a browser window or anything that is not Pandora into focus, use bluetooth to skip to next track. Next track can now NOT be controlled by greyed out player controls, or bluetooth controls. )
At this point, onscreen controls do not work. Previous song button, Play / Pause, Next song buttons are all greyed out and do not work.
At this point, you have two songs playing at the same time, and you can only control one of them, the newer one. If you check android's "media output" in settings, it will list the 2nd newer called playlist. If you the stop playback of the second playlist, and swipe right, it will then display the orphaned playlist, that is still playing, and is still unresponsive to controls. Only way to kill the orphaned playlist, is to goto Pandora's "app info" screen, and force stop, or wait for song to end.
To summarize: When Pandora is in the background when the next song automatically starts, that player instance gets orphaned from Pandora's main screen. This also causes issues with Pandora not responding to Bluetooth connectivity changes, when i turn off my Bluetooth device. Pandora normally stops playback. When the current song playing has been orphaned, that command to stop playback doesnt work, song is still playing, it then plays out of the phone's speaker a few seconds later. You then either have to kill Pandora's processes, or turn volume down, or wait for song to end.
Please fix this issue!
mod edit: format
Has there been any update to this, as the solution was a logged investigation that is nearly 6 months old. Long time pandora user and premium subscriber, but finding it hard to maintain this service when critical features are unavailable.
I hope Pandora will address this issue. In reviewing previous posts, everyone complained, but no one put together a procedure for recreating the issue. I'm hoping this helps ...
That said, it should never have taken this long to acknowledge such an obvious issue with production software. Pandora is clearly lacking quality control, or regression testing, or both.
Time to hire more folks?
Time to fire a few managers?
Something needs to be done.
Otherwise, as others have stated, consumers of this product will fire Pandora.
It's sad to see an otherwise great company fail....
=(
I'm having same issue for a while now. Only on my S24 Ultra and wife's s22. My old note 20 ultra had 0 issues. Please give me that model app
Does not happen to same song all the time. Does not happen at same time or location.
Same with me - continues to play after shutting off vehicle in addition to above information on my Galaxy Z Flip3 - even when outside of vehicle.
Hi, @Carguy4002. 👋
Sorry to hear that you're having trouble with Pandora on your phone.
Could you share a few more details about what you're experiencing?
Let me know, and I can follow up with you. 🎧
No error code but the controls are grayed out like its no app control. Even during videos let's say in Instagram or YouTube it'll still be playing in the background of that. I've done all recommended troubleshooting steps
Thank you for confirming, @Carguy4002. Based on your message, it sounds like you're encountering this known issue: Android: Player controls become unresponsive - and to keep things organized, I moved your posts over to that thread.
This issue and all reports shared on this thread have been passed along to our tech team for further investigation. At this time, I don't have an update share on this specific issue and am still waiting for more details from our tech team. Thank you for your patience during this process. 🎧
Hello, I have had pandora since pretty much day 1, and this has become so frustrating I am ready to cancel my subscription.
For as long as I have had this phone and my previous, I have an issue where Pandora becomes unresponsive unless the app is open on my phone. If the phone locks or its in the background, say I am using my GPS, the app will freeze.
So far, I have disabled all battery optimization / sleep settings as suggested in the "troubleshooting for android" article, cleared all cache / data, and reinstalled the app. This phone does not have an SD card. This is happening on every bluetooth device I own. Any help would be appreciated.
Did they help you?
Any update? I see others have had this issue longer. A fix should have been here. Gonna lose a long time subscriber here.
Nope. I've already canceled my subscription and moved over to Spotify Premium. Can't continue to use a product that's been broken for so long with no resolution, workaround or even communication.
I appreciate your prompt response. I guess ipl be joining you lol. How's your experiences there? Can you still search a song and a Playlist will be made from that? Easy to switch to explicit to clean? I've only heard bad reviews of Spotify and I also heard their library isn't extensive
Still no response for my player freeze? Can I have customer support number I need a refund
AlyssaPandora
Did you miss my post?
I gave you procedure for reproducing this issue.
Please include my writeup in whatever ticket the developers are working.
This isn't an android issue, this is a Pandora issue.
Vlc media player doesn't have this issue, amazon music, or podbean etc. This is the ONLY music app on my device that has this issue. There are no settings that need to be adjusted on local devices. Pandora's player just needs to be fixed.
In case it got missed, your "Advanced Android Troubleshooting guide" doesn't help. .. at all.
One thing that does help, a little ..
Enable "Developer Options"
Turn on
"Don't keep activities"
That way when you swipe Pandora off screen to shut it down, it will actually kill the orphaned background task that runs. A bit more streamlined then having to go to app details to "force stop" the app every time.
Oh man ... I think I figured out why Pandora doesn't have support for their product anymore.
"Sirius XM, a broadcasting corporation, owns Pandora, a music streaming service based in Oakland, California. In February 2019, SiriusXM acquired Pandora for $3.5 billion in an all-stock transaction." So, likely the folks who built the company no longer are involved, or now have to work with far less resources as the parent company doesn't care so much about Pandora... they can always sell it off .. right?
It's like when AOL bought WinAmp and ICQ. It just kills the product.... =(
looks like spotify supports the radio concept ... not sure what this looks like or behaves on spotify, but they have one.. Family plan costs the same as well. A few conversations with my wife and we will likely drop this membership. What's the point of having a media service you can't use 90% of the time ?
lol, I just filed a support request.
Case #05155660 has been created
We appreciate your patience in the meantime
... in light of the fact i shouldn't have to try this hard for Pandora to fix their product, they have precious little time indeed.
mod edit: merged comments + removed 3rd party link
Too late for me. I've waited over 7 months for some form of communication. I've reached out by phone, email and even X (Twitter) and got nothing! Today I made the switch to Spotify. Not only did I switch, but I upgraded to a second acct for my daughter. Pandora no longer deserves my money as a premium subscriber for over 15 years. The switch was easy and I paid $4.50 and used Tunemymusic to transfer all my Playlist. Only lost 3 songs and it was because pandora didn't carry them anymore. Good riddance and thanks for nothing. And I must say...the sound quality seems much better. ✌🏾